Senior UX Designer

SysMap Solutions

. Map AS-IS and TO-BE journeys using Design Thinking, Service Design, and UX Research .

Posted 9/22/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Design and Product Design, with a strong focus on user-centered solutions, journey mapping, and the application of Design Thinking and Service Design principles. Proficient in creating high-fidelity interfaces and prototypes while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

UX DesignFigmaUX ResearchDesign ThinkingService Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User FlowsWireframesClickable PrototypesInformation ArchitectureUsability TestingMobile-First DesignDesign QAUser Experience MetricsAgile MethodologiesLean Inception

Soft Skills

CollaborationFacilitationStakeholder Management

Industry Keywords

Digital ProductsMobile ApplicationsTransactional ApplicationsB2B ProductsDigital AccessibilitySecurityFraud PreventionTax-Related JourneysLogisticsFleet Management

About the role

Key responsibilities & impact

Map AS-IS and TO-BE journeys using Design Thinking, Service Design, and UX Research
Plan and conduct interviews, research, usability tests, and validation sessions with users and stakeholders
Design mobile and web journeys for financial, tax, legal, and operational processes
Translate user needs, business rules, and technical requirements into user flows, wireframes, clickable prototypes, and high-fidelity interfaces
Structure information architecture, user flows, and navigation flows for complex mobile and web products
Create low- and mid-fidelity wireframes
Develop clickable prototypes and high-fidelity interfaces, detailing interactions, states, rules, and exceptions
Apply UI Design, interaction design, WCAG accessibility, and usability principles
Serve as the Design System owner, evolving components, patterns, and guidelines
Conduct handoff to Development, documenting behaviors, states, rules, and specifications
Collaborate with Product, Technology, Operations, Data, Security, and Fraud Prevention teams
Monitor implementation through Design QA
Monitor conversion, abandonment, adoption, satisfaction, time to completion, user effort, and support contacts
Facilitate workshops and collaborative sessions
Define and track experience, conversion, abandonment, adoption, and satisfaction metrics
Apply Design Thinking and Service Design to continuously improve end-to-end journeys

Requirements

What you’ll need

Strong experience as a UX Designer or Product Designer
Experience with digital products and mobile applications
Experience in UX Research, including interviews and usability testing
Advanced proficiency in Figma
Experience mapping, redesigning, and transforming user journeys
Experience building and evolving onboarding journeys, document-capture flows, or digital transactional processes
Experience designing mobile-first flows
Knowledge of product and user experience metrics
Experience analyzing data to support UX decision-making
Ability to translate business needs into user-centered solutions
Experience working in agile environments and basic knowledge of Lean Inception and Scrum
Ability to work with complex processes and multiple stakeholders
Knowledge of Design Thinking and Service Design
Preferred: experience with high-frequency-use applications, transactional applications, B2B products, logistics, mobility, or fleet management solutions; journeys involving security and fraud prevention; tax-related journeys; digital accessibility; and products that balance regulatory requirements, user experience, and security