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Customer Service Representative
System Pavers. Handle inbound and outbound customer-related phone inquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Capable of managing customer inquiries and scheduling appointments while maintaining a positive and professional demeanor.
Highest-signal resume keywords
Customer ServicePhone PresenceProblem-SolvingTyping Speed 50 WPMTeamwork
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProfessionalismCalm Under PressurePositive AttitudeAccountabilityContinuous ImprovementIntegrity
Industry Keywords
Call Center ProceduresCustomer InquiriesAppointment SchedulingEmail CorrespondenceTeam Values
About the role
Key responsibilities & impact- Handle inbound and outbound customer-related phone inquiries
- Resolve customer questions and issues promptly, professionally, and thoroughly
- Schedule appointments between customers and design consultants
- Confirm scheduled appointments
- Respond to email correspondence from customers and internal team members
- Stay up to date with company procedures and protocols pertaining to the call center
Requirements
What you’ll need- Customer service/phone presence
- Ability to type at least 50 WPM
- Problem-solving mentality with ability to remain calm and positive under pressure
- Commitment to upholding System Pavers team values: Teamwork, Accountability, Positivity, Continuous Improvement, and Integrity
- Eligible to work in the United States
- Visa sponsorship is not available
Benefits
Comp & perks- Full-time employment
- Bonus (~$18-$19/hour total compensation)
- Training and support from the team
- Robust support system based on three decades of experience
- Inclusive and equal opportunity employer