Customer Service Representative

Systems & Methods, Inc. (SMI)

. Respond to customer service calls and correspondence according to Standard Operating Procedures and contact requirements .

Posted 9/16/2026full-timeRemote • Texas • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service techniques, including handling upset callers and processing child support inquiries. Proficient in maintaining accurate records and utilizing SMI and state client systems for effective service delivery.

Highest-signal resume keywords

Customer Service TechniquesChild Support PoliciesSMI System KnowledgeData Entry SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePayment ProcessingRecord MaintenanceData EntryCall Center Technology

Soft Skills

Interpersonal SkillsIntegrityIndependenceTactPatience

Tools & Technologies

Microsoft WordMicrosoft ExcelWindows Products

Industry Keywords

Standard Operating ProceduresChild SupportService DeliveryConfidentialityRegulations

About the role

Key responsibilities & impact

Respond to customer service calls and correspondence according to Standard Operating Procedures and contact requirements
Receive calls from child support customers and other stakeholders
Respond to inquiries following Standard Operating Procedures and contract requirements
Process correspondence in accordance with Standard Operating Procedures and contract requirements
Document correspondence and contacts according to Standard Operating Procedures and contract requirements
Complete SMI system and state system updates according to Standard Operating Procedures and contract requirements
Identify and resolve customer service and processing errors

Requirements

What you’ll need

High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field, or an equivalent combination of education and work experience
Knowledge of customer service techniques, including how to handle upset callers
Knowledge of policies and procedures involved in SDU payment processing
Knowledge of child support policies
Knowledge of SMI and state client’s child support system
Knowledge of modern office practices, procedures, and equipment
Ability to interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
Ability to maintain accurate and interrelated records
Ability to respond promptly to customer needs
Ability to identify and resolve errors
Ability to work with integrity and ethically
Ability to work independently with little direction
Ability to meet schedules and timelines
Ability to work confidentially with discretion
Effective oral and written communication
Interpersonal skills using tact, patience, and courtesy
Ability to work varied schedules and overtime hours, as necessary
Proficient data entry skills including keyboard, mouse, and 10-key pad
Experience and knowledge of Microsoft Word, Excel, and other Windows products
Must be able to work from home in San Antonio, Texas

Benefits

Comp & perks

Work from home
Paid training
Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT
Benefits effective after 30 days of employment
401(k)
Gym Membership Reimbursements
Career Growth Opportunities
Exciting, Fun and Supportive Virtual Work Environment
Coworkers Who Feel Like Family