Customer Service Representative

Systems & Methods, Inc. (SMI)

. Respond to customer service calls and correspondence according to Standard Operating Procedures and contact requirements .

Posted 10/20/2026full-timeRemote • Texas • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service techniques, including handling upset callers, while maintaining accurate records and adhering to Standard Operating Procedures. Possesses knowledge of child support policies and SMI systems, ensuring compliance with payment processing regulations.

Highest-signal resume keywords

Customer Service TechniquesChild Support PoliciesSMI System KnowledgeData Entry SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall Center TechnologyPayment Processing ProceduresRecord MaintenanceError ResolutionData EntryOffice PracticesRegulatory Interpretation

Soft Skills

Interpersonal SkillsIntegrityIndependenceTact and PatienceConfidentiality

Tools & Technologies

Microsoft WordMicrosoft ExcelWindows Products10-Key Pad

Industry Keywords

Standard Operating ProceduresChild Support SystemService DeliveryStakeholder Communication

About the role

Key responsibilities & impact

Respond to customer service calls and correspondence according to Standard Operating Procedures and contact requirements
Receive calls from child support customers and other stakeholders
Respond to calls following Standard Operating Procedures and contract requirements
Process correspondence in accordance with Standard Operating Procedures and contract requirements
Document correspondence and contacts
Complete SMI system and State system updates
Identify and resolve errors
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
At least one year prior experience in an area of service delivery, customer service, call center technology, or other related field, or an equivalent combination of education and work experience
Knowledge of customer service techniques, including how to handle upset callers
Knowledge of policies and procedures involved in SDU payment processing
Knowledge of child support policies
Knowledge of SMI and state client’s child support system
Knowledge of modern office practices, procedures, and equipment
Ability to interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
Ability to maintain accurate and interrelated records
Ability to respond promptly to customer needs
Ability to identify and resolve errors
Ability to work with integrity and ethically
Ability to work independently with little direction
Ability to meet schedules and timelines
Ability to work confidentially with discretion
Effective oral and written communication
Interpersonal skills using tact, patience, and courtesy
Ability to work varied schedules and overtime hours, as necessary
Proficiency in data entry skills including keyboard, mouse, and 10-key pad
Experience and knowledge of Microsoft Word, Excel, and other Windows products

Benefits

Comp & perks

Work from home
Paid training
Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT
Benefits effective after 30 days of employment
401(k)
Gym Membership Reimbursements
Career Growth Opportunities
Exciting, Fun and Supportive Virtual Work Environment
Coworkers Who Feel Like Family