Vice President, SNAP EBT

Systems & Methods, Inc. (SMI)

. Lead day-to-day performance and operational ownership of SMI's SNAP EBT product across live state programs .

Posted 10/2/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in SNAP EBT program operations, vendor management, and compliance with USDA/FNA regulations. Proven ability to enhance cardholder experience and manage state agency relationships effectively.

Highest-signal resume keywords

SNAP EBT Program OperationsVendor ManagementRoot Cause AnalysisCompliance ManagementCardholder Experience Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SNAP EBT Program MechanicsEligibility System InterfacesEBT Switch IntegrationThird-Party Risk ManagementOperational Issue Resolution

Soft Skills

Cross-Functional CollaborationStakeholder CommunicationProblem Solving

Tools & Technologies

Microsoft WindowsMicrosoft Office

Certifications & Qualifications

Food Nutrition Administration Certification

Industry Keywords

Vendor Oversight PracticesService Level AgreementsGovernment Benefit ProgramsRegulated EnvironmentCustomer Experience Metrics

About the role

Key responsibilities & impact

Lead day-to-day performance and operational ownership of SMI's SNAP EBT product across live state programs
Manage vendor relationships, service levels, operational issues, and cardholder experience
Organize, plan, and supervise relationships with key SNAP EBT vendors and execute enhancement strategies
Review vendor reporting for contract SLA compliance and escalate performance gaps to resolution
Manage processing and card program management partners against service levels and performance standards
Analyze issues identified by agents or state partners, determine root causes, and identify improvement opportunities
Lead special projects, reporting, and initiatives to enhance cardholder experience
Troubleshoot critical vendor issues to mitigate impact on cardholders and state partners
Serve as executive owner of state agency relationships after contract award, including implementation and ongoing operations
Own Food Nutrition Administration certification outcomes for new states and coordinate system design and federal reporting compliance
Maintain operational risk and compliance for live programs under USDA/FNA, PCI DSS, and state-specific requirements
Support SNAP EBT proposal development, RFP responses, system design documents, and solution narratives
Define solution requirements for new state pursuits based on operational deliverability
Translate live-state vendor and cardholder operations lessons into proposal content
Ensure new processes are documented and stakeholders are informed of changes
Collaborate with SMI departments and entities while maintaining knowledge of company processes and policies

Requirements

What you’ll need

10+ years of experience in SNAP EBT program operations, spanning vendor management, state agency relationships, and day-to-day service delivery
Direct experience managing SNAP EBT vendor relationships and SLAs, including EBT processors, card program managers, and network partners
Working knowledge of SNAP EBT program mechanics, including eligibility system interfaces, EBT switch integration, and retailer/merchant network operations
Experience driving root cause analysis and operational issue resolution within a SNAP EBT or comparable benefits-disbursement operating model
Experience improving cardholder experience specifically within SNAP EBT or other government benefit card programs
Experience working cross-functionally with technical teams to deliver compliant, regulated SNAP EBT program operations
Experience serving as a subject matter expert on SNAP EBT procurement responses, including defining solution requirements for RFP submissions
Ability to travel as needed to support state agency relationships and program implementations
Experience working directly with a state SNAP EBT agency or the Food Nutrition Administration (FNA) on certification or compliance matters
Experience with third-party risk management (TPRM) frameworks and vendor oversight practices in a regulated environment
Track record of improving cardholder or customer experience metrics through vendor performance management
Must be fluent in English
Basic knowledge of Microsoft Windows/Office

Benefits

Comp & perks

Full-time employment
Ability to travel as needed to support state agency relationships and program implementations
Equal Opportunity Employer
Drug-Free Workplace