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CRM Marketing Automation Specialist
Szallas Group. Plan, build and send the CRM programme for hotely.cz across email, push and in-app channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM program management, including campaign creation, segmentation, and performance analysis. Proficient in utilizing marketing automation platforms and data analytics to enhance customer engagement and drive results.
Highest-signal resume keywords
CRM Program ManagementMarketing Automation PlatformsEmail MarketingData AnalysisCzech Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Campaign SegmentationEmail Template EditingHTMLCSSGoogle AnalyticsSQLAPI IntegrationsProcess AutomationCustomer Journey DesignLifecycle Campaigns
Soft Skills
CommunicationCollaborationIdea Generation
Tools & Technologies
SyneriseBloomreachBrazeInsiderEmarsysKlaviyoSALESmanago
Industry Keywords
B2C MarketingE-commerceTravel IndustryMobile App ChannelsPush Notifications
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Plan, build and send the CRM programme for hotely.cz across email, push and in-app channels
- Create newsletters, automated journeys, promotional and lifecycle campaigns
- Handle campaign segmentation, personalisation and template work
- Design and implement customer journey paths across the app and CRM
- Oversee data flows and data quality between the CRM platform and the app
- Collaborate with the Czech marketing team on local plans, promotions and seasonal initiatives
- Report on channel performance using the marketing platform and Google Analytics
- Test subject lines, timing, content and journey logic, and turn results into recommendations
- Support API integrations and process automation work for the Czech market
- Deliver the Czech-market CRM platform roadmap and feed campaign experience into it
Requirements
What you’ll need- 2+ years in CRM, email marketing or marketing automation, ideally in B2C
- Hands-on experience with a marketing automation or CRM platform; experience with Synerise, Bloomreach, Braze, Insider, Emarsys, Klaviyo, SALESmanago or comparable platforms
- Comfortable editing email templates, including basic HTML and CSS adjustments
- Able to read campaign reports in CRM and Google Analytics, draw conclusions and act on them
- Czech at native level
- English good enough for daily work with an international team
- Able to bring ideas forward and communicate with technical colleagues and brand teams
- Experience in travel, e-commerce or another high-volume B2C environment is nice to have
- Exposure to mobile app channels such as push notifications or in-app messaging is nice to have
- Involvement in a platform migration or new system implementation is nice to have
- Familiarity with SQL or query-based segmentation is nice to have
Benefits
Comp & perks- Hybrid working, 3 days in the office and 2 remote
- A pilot role in a group-wide platform change, with visible impact on how CRM is done across markets
- Friendly international team with shared practice across several countries