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T and T Consulting Services, Inc.

Help Desk Technician, Tier II

T and T Consulting Services, Inc.

. Provide support for standard common-user office automation desktop software approved for Army use .

Posted 11/7/2026full-timeSan Antonio • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Help Desk support, including remote and on-site troubleshooting, desktop software installation, and peripheral device management. Proficient in using ServiceNow for ticketing and possesses strong customer service skills while maintaining compliance with government security standards.

Highest-signal resume keywords
CompTIA Security+ CEIT Help Desk SupportServiceNow Ticketing SystemMicrosoft Operating SystemActive Directory Users and Computers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Remote TroubleshootingDesktop Software InstallationPeripheral Device ManagementImaging ComputersNetworking PrintersTechnical Documentation DevelopmentMicrosoft Office ApplicationsVideo Teleconference SupportGOTS Applications LearningMicrosoft Systems Center Configuration Manager
Soft Skills
Customer Service SkillsCommunication Skills
Tools & Technologies
ServiceNowMicrosoft Systems Center Configuration ManagerVideo Teleconference EquipmentCommon Desktop Applications
Certifications & Qualifications
SECRET Government ClearanceCompTIA Security+ CE
Industry Keywords
NIPRNETSIPRNETHelp Desk TrendsMission-Specific ServicesTechnical Support

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Provide support for standard common-user office automation desktop software approved for Army use
  • Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers
  • Provide priority support for command staff, unit control centers, and directors
  • Report significant outages and customer issues to management
  • Resolve desktop problems via Remote Control and assist with IAVA remediation
  • Install, configure, troubleshoot, relocate, and repair desktops, mobile devices, and printers
  • Identify network problems impacting users and coordinate with Tier II or Tier III administrators to restore service
  • Create NIPR and SIPR accounts
  • Provide weekly reports on ticket age, common problems, and ticket closure times
  • Participate in monthly meetings with HQ IMCOM G6 personnel and the Project Manager regarding Help Desk trends and statistics
  • Contribute to T&T proposal activities and perform other duties assigned by T&T managers
  • Operate and maintain mission-specific SBU and SVTC services
  • Provide VTC studio suite design advice and technical support
  • Provide Video Teleconference support for conferences and customer projects
  • Establish VTC session connectivity and operate equipment as required
  • Troubleshoot and repair mission-user equipment
  • Support VTC as a managed network device on the classified network
  • Support equipment design, acquisition, installation, and operation for limited user populations
  • Operate SVTC capabilities for highly restricted critical collaboration events
  • Set up and coordinate video and audio conferences among agencies
  • Provide off-site setup and support twice monthly

Requirements

What you’ll need
  • Must have SECRET government clearance prior to being hired
  • Must possess a CompTIA Security+ CE or equivalent prior to being hired
  • 3+ years’ experience supporting IT Help Desk
  • Experience using ServiceNow ticketing system
  • Experience with remote and on-site troubleshooting
  • Experience imaging computers
  • Customer service skills
  • Networking printers
  • Working knowledge of dealing with spillages
  • Experience with Active Directory Users and Computers
  • Experience with remote connection and troubleshooting using Microsoft Systems Center Configuration Manager
  • In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications (e.g. Win11 and MS O365), and common desktop applications such as Adobe Acrobat and Active Client
  • Ability to quickly learn unique GOTS applications
  • Ability to support multiple peripheral devices, including copiers/network printers and plotters
  • Ability to support mobile devices, including mobile phones and Wi-Fi devices
  • Ability to work within the confines of a set time schedule
  • Knowledge and experience communicating desktop support concepts to technical and non-technical personnel
  • Ability to develop technical documents and produce system design documentation

Benefits

Comp & perks
  • Competitive benefits package
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance coverage
  • 401(k) plan
  • Training programs
  • Accrued paid time off (PTO)
  • Performance-based monthly and quarterly awards
  • Paid holidays
  • Customer kudo rewards