Atlassian Platform Engineer, ITSM

T-Rex Solutions, LLC

. Partner with Government and contractor user groups to understand business processes, pain points, service needs, and platform requirements .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise platform enhancements and process improvements, with a strong focus on Jira and Confluence administration, ITSM practices, and stakeholder communication. Capable of translating business requirements into actionable solutions while ensuring compliance with federal and DoD regulations.

Highest-signal resume keywords

Jira AdministrationConfluence SupportITSM PracticesProcess AnalysisCompTIA Security+

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Platform EngineeringBusiness Process AnalysisTechnical DeliveryConfiguration ManagementChange ManagementGap AnalysisUser Access AdministrationWorkflow AutomationREST APIsScripting

Soft Skills

Stakeholder CommunicationTraining and EducationCross-TrainingProblem-SolvingFacilitation

Tools & Technologies

Jira Service ManagementSDLCNextJira AutomationScriptRunnerMarketplace Applications

Certifications & Qualifications

CompTIA Security+

Industry Keywords

Federal ExperienceDoD ExperienceRegulated TechnologyMilitary Health SystemDHA Systems

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Partner with Government and contractor user groups to understand business processes, pain points, service needs, and platform requirements
Translate requirements into process flows, solution options, implementation proposals, timelines, risks, dependencies, and decision points
Manage platform enhancements and process-improvement efforts from intake through design, configuration, testing, release, adoption, and closure
Conduct gap analyses and assess proposed changes, capabilities, and technologies
Facilitate technical working sessions and track actions, risks, issues, and decisions across workstreams
Configure and maintain Jira, Jira Service Management, Confluence, and related SDLCNext capabilities
Create and maintain projects, spaces, workflows, fields, screens, schemes, roles, permissions, notifications, automations, dashboards, and configuration artifacts
Perform or coordinate user and access administration using role-based access and least-privilege principles
Execute and validate configuration changes in test/sandbox and production environments with change, verification, and rollback practices
Provide Tier 1/2 support for service requests, access issues, workflow/configuration questions, defects, and other SDLCNext needs
Support incident and problem management, including issue reproduction, evidence organization, corrective-action tracking, and stakeholder communication
Coordinate with vendors and Tier-3 support for complex defects, product questions, and enhancement requests
Plan and support releases, upgrades, patches, maintenance, and capability adoption
Use service, incident, request, adoption, and platform data to identify issues and prioritize improvements
Facilitate integrations between SDLCNext and adjacent tools or services
Use Jira Automation, REST APIs, scripting/plugins, or similar methods to reduce manual work
Develop and maintain queries, dashboards, reports, and operational metrics
Evaluate Atlassian capabilities and add-ons for applicability, maintainability, security, and value
Create job aids, SOPs, configuration documentation, operating guidance, and audit-ready materials
Conduct user training, education, demonstrations, and knowledge-sharing sessions
Cross-train team members and administrators
Support platform transitions, contract transitions, and knowledge-transfer activities

Requirements

What you’ll need

5+ years of combined experience in enterprise platform engineering or administration, business/process analysis, ITSM, software lifecycle tooling, technical delivery, or a closely related discipline
Demonstrated hands-on experience administering Jira and/or Jira Service Management in an enterprise environment, including workflows, fields, screens, schemes, permissions/roles, notifications, automations, and user access
Experience supporting Confluence and integrating Atlassian tools with other enterprise systems
Working knowledge of ITSM practices including service request, incident, problem, change, release, and configuration management
Ability to gather requirements, map processes, analyze gaps, develop solution recommendations, and manage technical changes through implementation and adoption
Experience operating in a controlled production environment with disciplined testing, documentation, access control, change management, and stakeholder communications
Prior federal, DoD, or other highly regulated technology experience
Current CompTIA Security+ or equivalent DoD-aligned certification is strongly preferred and may be required for assigned administrative access
Bachelor's degree in a related field is preferred; equivalent relevant experience will be considered
U.S. citizenship
Ability to obtain and maintain a Common Access Card (CAC) and required access to DHA systems and environments
Familiarity with REST APIs, ScriptRunner, marketplace applications, or similar extension mechanisms is strongly preferred
DHA / PEO DHMS / Military Health System experience is highly preferred

Benefits

Comp & perks

Competitive salaries
Performance bonuses
Training and educational reimbursement
Transamerica 401(k)
Cigna healthcare benefits
PTO available to use immediately upon joining, prorated based on start date
Paid parental leave
Individual and family health, vision, and dental benefits
Annual budget for training, professional development, and tuition reimbursement
401(k) plan with company match fully vested after 60 days of employment
Diverse and collaborative work environment
Opportunities for professional growth