IT System Analyst

T-Rex Solutions, LLC

. Perform initial triage of ServiceNow tickets assigned to PVIOT-H work teams .

Posted 10/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing ServiceNow ticket triage, SLA and KPI reporting, and AWS and Azure account recertification. Proficient in coordinating security audits, vulnerability management, and cross-functional collaboration with technical and business stakeholders.

Highest-signal resume keywords

ServiceNow Ticket ManagementAWS Account RecertificationAzure Account RecertificationVulnerability ManagementSLA and KPI Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket TriageSystem MonitoringVulnerability ReportingPassword ManagementInventory Management

Soft Skills

Verbal CommunicationWritten CommunicationCross-Functional Collaboration

Tools & Technologies

ServiceNowAWSAzure

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

SLAKPIPOAMSecurity AuditsCSAM

Tech Stack

Tools & technologies

AWSAzureServiceNow

About the role

Key responsibilities & impact

Perform initial triage of ServiceNow tickets assigned to PVIOT-H work teams
Assign tickets to appropriate team members
Maintain SLA and KPI reporting
Submit PUAs on behalf of T-Rex PIVOT-H staff
Run quarterly account recertification reports for AWS and Azure
Assist the Security Team with vulnerability reports
Assign vulnerability-related tasks to engineers and administrators
Coordinate POAM milestone planning and completion
Attend and contribute to weekly internal and Department of Education vulnerability meetings
Review AWS Health Alerts and coordinate required actions
Investigate and troubleshoot system monitoring alerts
Work with system teams to address alerts
Set website maintenance windows
Add, modify, and remove monitors on sites and SSL certificates
Perform service account password changes
Collect and provide artifacts for security audits and POAMs
Manage inventory discovery tickets and unscannable IPs
Submit monthly and quarterly AWS and Azure inventory reports to security for CSAM submission

Requirements

What you’ll need

Must be a US Citizen with the ability to obtain a Public Trust clearance
Bachelors degree and two (2) years or more of related experience or Masters degree
Strong verbal and written communication skills
Ability to work cross-functionally with different technical and business stakeholders

Benefits

Comp & perks

Competitive salaries
Performance bonuses
Training and educational reimbursement
Transamerica 401(k)
Cigna healthcare benefits
PTO available to use immediately upon joining (prorated based on start date)
Paid parental leave
Individual and family health, vision, and dental benefits
Annual budget for training, professional development and tuition reimbursement
401(k) plan with company match fully vested after 60 days of employment
Diverse and collaborative work environment
Opportunities for professional growth