Service Desk Engineer

Tabby

. Respond to alerts and incidents by triaging, assessing impact, and escalating to the right teams .

Posted 10/2/2026full-timeRemote • SerbiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident management and support processes, with strong skills in SQL, monitoring tools, and automation. Capable of clear communication and structured problem-solving in high-pressure situations.

Highest-signal resume keywords

Incident ManagementSQL Query WritingMonitoring Tools (Datadog, Grafana, Kibana)Automation (Bash, Python, Go)English Communication (B2+)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLIncident ManagementAutomationScripting (Bash, Python, Go)Monitoring ToolsTechnical Issue InvestigationDocumentation MaintenancePost-Mortem ContributionRequest HandlingJira

Soft Skills

OwnershipProactivityAutonomyClear CommunicationStructured Approach

Tools & Technologies

DatadogGrafanaKibanaJiraGoogle CloudGoogle Apps ScriptBackOffice

Industry Keywords

Service DeskProduction SupportITIL ProcessesIncident TriageOperational Role

Tech Stack

Tools & technologies

CloudGrafanaPythonSQLGo

About the role

Key responsibilities & impact

Respond to alerts and incidents by triaging, assessing impact, and escalating to the right teams
Coordinate incident resolution and keep stakeholders informed
Participate in the on-call rotation, including occasional out-of-hours alerts
Contribute to post-mortems and follow up on action items
Handle requests from the support team and colleagues
Investigate technical issues using logs, metrics, and SQL; identify bugs and create clear development tasks
Maintain runbooks and documentation for L1 and L2 teams
Improve support and incident management processes
Automate routine tasks and contribute to internal tools such as BackOffice and alerting
Explore and implement AI tools and LLM-based solutions for request handling, incident triage, and documentation

Requirements

What you’ll need

Experience in service desk, production support or a similar operational role
Hands-on experience with incident management, or a strong interest in it
Ability to stay structured and communicate clearly when things break
Strong soft skills: ownership, proactivity, high level of autonomy
Experience with monitoring and logging tools (Datadog, Grafana, Kibana)
Experience writing simple SQL queries
Experience working with Jira
English at a level sufficient for written communication and reading technical documentation (B2+)
Nice to have: Experience implementing AI / LLM tools in support or operational processes
Nice to have: Experience with Google Cloud
Nice to have: Experience with Google Apps Script
Nice to have: Scripting skills (Bash, Python, Go)
Nice to have: Understanding of ITIL processes
Nice to have: Jira administration experience

Benefits

Comp & perks

Full-time B2B contract
Fully remote setup, work from anywhere in Europe
Up to 20% tax allowance
22 paid leave days annually
Additional compensation for on-call duty
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Real ownership and fast growth in incident and operations management
Room to experiment with AI and modern tooling to shape how our operations work
Work alongside a high-performing, international engineering team in a global fintech unicorn