Customer Success Manager

. Act as the primary technical point of contact for B2B and enterprise accounts .

Posted 10/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Tools & technologies

IoT

Key responsibilities & impact

Act as the primary technical point of contact for B2B and enterprise accounts
Guide clients through post-sale setup, unit activation, cellular setup, app configuration, and platform orientation
Manage enterprise trial logistics, including unit provisioning, technical setup, unit shipping, and platform walkthroughs
Conduct regular customer check-ins to track unit activity, assess progress, and discuss future monitoring needs
Track account health metrics, hardware usage trends, subscription renewals, and reorder cycles
Report account outcomes to leadership
Identify expansion opportunities and connect customers with Regional Sales Directors or Account Executives
Gather customer feedback and communicate product improvement suggestions to internal teams
Collaborate with sales, support, and product development teams
Lead training sessions, workshops, and product demonstrations
Develop customer success playbooks, setup guides, and onboarding resources
Handle customer escalations and ensure technical or service issues are resolved
Oversee customer lifecycle management and identify process optimization opportunities

What you’ll need

Bachelor’s degree in Business, Marketing, or a related field
3+ years of experience as a Customer Success Manager, Account Manager, or Technical Support Lead in B2B hardware, IoT, commercial security, surveillance, construction site technology, or B2B SaaS environments
Proven track record of managing customer onboarding, retention programs, enterprise level accounts, and pilot trial programs
Ability to analyze usage data, unit activity metrics, and account trends
Excellent communication, negotiation, and interpersonal skills
Ability to resolve complex customer escalations and build long-term relationships with site managers and executives
Exceptional organizational and time management skills
Ability to manage multiple accounts simultaneously in a fast-paced, target-driven environment
Practical problem-solving skills with a proactive, solution-oriented mindset
Proficiency with CRM platforms such as HubSpot or Salesforce
Proficiency with customer success tools such as Gainsight or ChurnZero
Applications are not accepted from candidates based in Alaska, Connecticut, Delaware, Massachusetts, New Mexico, or South Dakota

Comp & perks