Order Coordination Analyst

Tactile Medical

. Perform proactive outreach to healthcare providers, clinic staff, referral sources, and clinical teams to obtain missing documentation, medical records, signatures, chart notes, testing results, and payer-required criteria .

Posted 10/27/2026full-timeMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $61,500 - $86,205 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations, patient access, and reimbursement processes while maintaining compliance with HIPAA and regulatory requirements. Proficient in managing high-volume communications and coordinating documentation across clinical teams to enhance operational efficiency.

Highest-signal resume keywords

Healthcare Operations ExperienceCustomer Service SkillsDocumentation ManagementCommunication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyClinical DocumentationReimbursement ProcessesInsurance VerificationPrior AuthorizationRevenue Cycle ManagementProblem-SolvingCritical ThinkingOrganizationPrioritization

Soft Skills

Verbal CommunicationWritten CommunicationEscalation ManagementCollaborationFollow-Up

Tools & Technologies

Case Management SystemsSalesforceCRMWorkflow ManagementContact Center Environments

Industry Keywords

HIPAA CompliancePatient AccessProvider RelationsClinical SupportOperational Excellence

About the role

Key responsibilities & impact

Perform proactive outreach to healthcare providers, clinic staff, referral sources, and clinical teams to obtain missing documentation, medical records, signatures, chart notes, testing results, and payer-required criteria
Review and monitor orders for documentation deficiencies, aging, and risks that could delay progression, prior authorization, claims processing, or patient access
Serve as the primary Tier 1 contact for inbound calls, emails, and service requests from healthcare providers, clinics, clinicians, referral coordinators, and Tactile Sales representatives
Assess inquiries, provide guidance on order status, documentation and insurance requirements, workflows, and procedures, and resolve issues independently when possible
Escalate complex operational, system, reimbursement, and process issues to Tier 2 teams while maintaining ownership through resolution
Coordinate handoffs across Prior Authorization, Order Management, Benefits Verification, Revenue Cycle, Operational Excellence, Performance Quality, IT, and other teams
Document customer interactions, documentation requests, issue resolutions, and required information accurately and securely
Track service metrics and identify recurring inquiry themes, provider confusion, documentation delays, and order progression barriers to support process improvements and reporting
Maintain exceptional customer service and comply with HIPAA, regulatory requirements, company policies, payer guidelines, and service and documentation standards
Perform other duties and support special projects, operational initiatives, and workflow improvements as assigned

Requirements

What you’ll need

Associate's degree or an equivalent combination of education and relevant experience
Three or more years of experience in healthcare operations, patient access, reimbursement, provider relations, customer service, or clinical support
Experience communicating directly with healthcare providers, physician offices, clinics, or patients and managing high-volume phone and email communications
Working knowledge of healthcare operations, medical terminology, clinical documentation, reimbursement processes, and HIPAA requirements
Strong customer service, verbal and written communication, telephone communication, problem-solving, critical-thinking, organization, prioritization, follow-up, and escalation-management skills
Ability to manage multiple requests, assess appropriate resolution pathways, work independently, and collaborate effectively across teams
Proficiency with Microsoft Office and case management systems
Preferred: Bachelor's degree
Preferred: Experience with medical devices, durable medical equipment, payer operations, prior authorization, reimbursement, or revenue cycle management
Preferred: Experience supporting provider offices or coordinating clinical documentation
Preferred: Knowledge of insurance verification, prior authorization, appeals, and medical documentation requirements
Preferred: Experience with Salesforce, CRM, workflow management, contact center, or service center environments

Benefits

Comp & perks

Medical, dental and vision benefits
Retirement benefits
Employee stock purchase plan
Paid time off
Parental leave
Family medical leave
Volunteer time off
Additional leave programs
Life insurance
Disability coverage
Life and work wellness benefits and discounts