Development Assistant – Technology and Automation

Tactus Contabilidade Digital

. Respond to requests from departments regarding internal systems, automations, and integrations, diagnosing whether the issue is related to a process, data, or the system .

Posted 11/9/2026full-timeSão Bernardo do Campo • BrazilMid-LevelSenior💰 R$2,949 - R$3,414 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in support operations, user service, and process documentation while leveraging advanced Excel skills and AI tools to enhance internal systems and automations. Capable of managing access to systems and proposing improvements through effective communication and collaboration.

Highest-signal resume keywords

Advanced Excel SkillsExperience With AI ToolsProcess DocumentationAutomation CreationUser Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ExcelXLOOKUPPivot TablesPower QueryBasic Data Flow UnderstandingPythonJavaScriptSQLAutomation ToolsLow-Code/No-Code Tools

Soft Skills

Strong Writing SkillsAttention To DetailOrganizational SkillsAdaptabilityCollaborative Communication

Tools & Technologies

ECACSEFAZNotionMondayClickUpJiraN8nMakeZapierPower Automate

Certifications & Qualifications

Degree In Information SystemsDegree In Systems Analysis And DevelopmentDegree In AccountingDegree In Business Administration

Industry Keywords

Digital EnvironmentsStartupsDigital AccountingHelp Desk OperationsInternal Systems

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Respond to requests from departments regarding internal systems, automations, and integrations, diagnosing whether the issue is related to a process, data, or the system
Log and follow up on requests, identifying recurring issues and proposing improvements
Monitor automated routines (such as the retrieval of invoices, tax forms, and certificates) and fix simple failures
Support and carry out the provisioning, management, and revocation of access to systems, tools, and government portals (eCAC, SEFAZ, and municipal portals)
Support the triage of project requests submitted by business areas and keep the backlog organized
Document processes, projects, and automations (workflows, user manuals, and tool FAQs)
Test team deliverables from a user perspective before they are released to production
Support leadership with operational technology-related requests
Assist in evaluating new tools
Create simple automations and AI-powered tools
Identify opportunities for improvement and suggest automations for day-to-day operations

Requirements

What you’ll need

Experience in support, user service, or help desk operations, even if informal
Frequent use of AI tools to create—not just to chat—including Claude, ChatGPT, Cursor, Lovable, or similar tools
Strong writing skills and the ability to document processes and explain solutions
Maintain clear, consistent, and collaborative communication, encouraging the exchange of feedback within and outside the department
Advanced Excel skills (XLOOKUP, pivot tables, and Power Query) or equivalent Google Sheets skills
Basic understanding of how data flows between systems (spreadsheets, APIs, webhooks, and databases)
Currently pursuing or already holding a degree in Information Systems, Systems Analysis and Development, Accounting, Business Administration, or a related field
Interest in technology and a continuous-improvement mindset
Organization, attention to detail, and patience when providing support
Care with sensitive data, security, and deadlines
Ability to learn quickly and adapt to change
Preferred: experience creating simple automations, tools, or apps, even for personal use
Preferred: experience with n8n, Make, Zapier, or Power Automate
Preferred: experience with documentation or ticketing tools (Notion, Monday, ClickUp, Jira, or similar)
Preferred: knowledge of Low-Code/No-Code tools and familiarity with Python, JavaScript, or SQL
Preferred: experience in digital environments, startups, or digital accounting

Benefits

Comp & perks

Health insurance
Meal allowance
Fuel or transportation allowance
On-site dining area
Life insurance
Birthday bonus
Snacks available
Break room
Career development plan
Special breakfast twice a week
Distinctive company culture
Innovative environment
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