Clinical Navigator – PT

TailorCare

. Serve as the primary navigator for an assigned member population from intake through program completion .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $87,500 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in clinical navigation, patient engagement, and telehealth services, with a strong focus on musculoskeletal care and adherence to clinical protocols. Proficient in utilizing technology and data to enhance workflow efficiency and improve patient outcomes.

Highest-signal resume keywords

Doctor Of Physical Therapy (DPT)Current Unrestricted Physical Therapy LicenseTelehealth ExperienceMotivational InterviewingPatient Engagement Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical Intake AssessmentsCare NavigationDocumentation AccuracyWorkflow ManagementPatient Interaction ManagementBehavioral CoachingEvidence-Based CommunicationData UtilizationQuality Standards ComplianceHigh-Volume Interaction Management

Soft Skills

Strong CommunicationMotivational InterviewingIndependenceAccountabilityTeam Collaboration

Tools & Technologies

Telehealth SystemsCRMsAI-Powered ToolsPredictive AnalyticsClinical Decision-Support ToolsDocumentation SystemsCommunication ToolsAutomation Tools

Certifications & Qualifications

Physical Therapy LicenseCompact License Preferred

Industry Keywords

Musculoskeletal CareVirtual CarePopulation HealthUtilization ManagementValue-Based CareDigital Health TechnologiesHigh-Growth Startup Environments

About the role

Key responsibilities & impact

Serve as the primary navigator for an assigned member population from intake through program completion
Conduct comprehensive clinical intake assessments for musculoskeletal conditions, functional limitations, treatment history, goals, and readiness for care
Deliver clinical navigation through telephonic and video-based interactions
Maintain high-volume outbound and inbound member interactions
Build trust through motivational interviewing, behavioral coaching, and evidence-based communication
Educate members on treatment options, clinical recommendations, and available resources
Follow up to drive adherence, address barriers, reinforce treatment plans, and improve engagement
Monitor member progress and identify opportunities for intervention, escalation, or additional support
Support development and delivery of virtual physical therapy services and digital MSK care programs
Meet engagement, productivity, quality, documentation, follow-up, and care-plan adherence metrics
Manage workflows, outreach queues, and caseloads in a call center-like virtual care environment
Use dashboards, reporting tools, AI-powered tools, predictive analytics, automation, and clinical decision-support tools
Maintain proficiency across telehealth systems, CRMs, communication tools, and documentation systems
Collaborate with interdisciplinary care teams, providers, health plan partners, and internal stakeholders
Communicate member progress, barriers, escalations, and clinical concerns
Escalate complex clinical or operational issues appropriately
Accurately document member interactions, assessments, care plans, and outreach efforts
Ensure compliance with clinical protocols, quality standards, documentation requirements, organizational policies, regulatory requirements, and professional standards
Participate in team meetings, training, knowledge sharing, and workflow improvement efforts
Perform other duties as assigned

Requirements

What you’ll need

Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT)
Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred)
Willingness to obtain and maintain additional state licenses as TailorCare expands
Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings
Demonstrated success managing patient interactions in high-volume, performance-oriented environments
Strong communication, motivational interviewing, and patient engagement skills
Experience utilizing technology and data to improve workflow efficiency and patient outcomes
Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations
Comfortable working across multiple technology platforms, communication tools, and dual-monitor environments
Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events
Experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments preferred
Experience working within a call center, contact center, or metrics-driven healthcare operations setting preferred
Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies preferred
Experience in value-based care, employer-sponsored healthcare programs, or population health initiatives preferred
Experience in high-growth startup environments preferred

Benefits

Comp & perks

Remote-first work environment with options for a hybrid work model in Nashville
Generous paid time off (PTO) and holiday plans
Paid parental leave
Flexible and autonomous work-life balance
Medical, dental, vision, life, and disability insurance from Day 1
Wellness resources
Employer HSA contribution
401k plan with employer matching
Inclusive community and supportive team environment