Customer Success Manager

TailorMed

. Serve as an advocate and primary point of contact for a portfolio of accounts .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within a high-growth B2B SaaS environment, with a strong focus on driving customer adoption, satisfaction, and ROI. Proven ability to manage complex relationships and collaborate cross-functionally to deliver value and growth opportunities.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementB2B SaaS ExperienceHealthcare Industry KnowledgeProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingRenewal ManagementROI MeasurementData AnalysisProduct Functionality Advisory

Soft Skills

Relationship ManagementCommunication SkillsProblem SolvingStrategic ThinkingInfluencing Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

High-Growth EnvironmentTransformation ManagementStakeholder EngagementChurn PreventionCross-Functional Collaboration

About the role

Key responsibilities & impact

Serve as an advocate and primary point of contact for a portfolio of accounts
Guide clients through onboarding, ongoing support, and renewal
Identify opportunities to expand and provide greater ROI for clients
Drive adoption of TailorMed’s software
Resolve issues and promote new features and best practices
Build strong customer relationships and ensure customers receive maximum value
Collaborate with Product and R&D teams as the voice of the customer
Become a trusted advisor to customers, key stakeholders, and executive sponsors
Collaborate with the commercial team on growth opportunities, renewals, and expansions
Define, measure, and communicate customer ROI throughout the lifecycle
Lead regular QBRs and EBRs and identify red flags
Handle renewals, churn prevention, and expansion opportunities
Advise customers on use cases and product functionality
Project manage customer issues toward short- and long-term solutions
Coordinate cross-functional teams to connect customer applications, data, and devices
Represent customer feedback to Product and R&D teams
Keep current on product releases and educate customers on new features

Requirements

What you’ll need

5+ years of customer success or account management experience in a high-growth B2B SaaS environment
Experience in the healthcare space is ideal
Experience with transformation or program management at an organization-wide level
Demonstrated ability to help customers use products effectively and increase their satisfaction
Passion for providing excellent customer service
Comfortable communicating and managing relationships with different levels of stakeholders
Experience successfully navigating renewals with complex customers
Successfully identifying expansion opportunities that led to account growth
Analytical, strategic thinker and proactive problem solver
Polished verbal and written communication skills
Technical understanding to credibly partner with IT organizations
Track record of performance and a growth mindset
Ability to influence action within and outside of your own team
Ability to drive change within customers’ and internal organizations
Ability to deliver on unique initiatives or critical business issues within complex environments
Ability to travel approximately 20% of the time
Bachelor's Degree

Benefits

Comp & perks

Competitive salary + equity
Premium medical, dental, and vision insurance plans
A wide range of voluntary and supplemental benefits
24/7 benefits access and support, effective from your first day of work
401(k) plan with a 4% employer match
Paid holidays, vacation, and sick leave
Six weeks of paid parental leave
Company-paid life insurance
New MacBook, plus all of the equipment and technology needed to be successful