Program Manager – EPD Operations

Tailscale

. Own and continuously improve processes for bug tracking, incidents, reliability, and escalations .

Posted 10/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $114,000 - $143,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management with a focus on operational health processes, data analysis, and cross-functional collaboration. Proficient in building dashboards and reports using tools like Jira and Snowflake to drive process improvements and efficiency gains.

Highest-signal resume keywords

Program ManagementOperational Health ProcessesData AnalysisAgile MethodologiesCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bug TrackingIncident ManagementReliability EngineeringData InterpretationProcess DesignProject TrackingDashboard CreationTechnical UnderstandingProcess ImprovementExecution Orientation

Soft Skills

Constructive FeedbackIndependent WorkOpen CommunicationComfort with Ambiguity

Tools & Technologies

JiraSnowflakeNotionGitHub

Industry Keywords

Engineering OperationsStartup EnvironmentProject ManagementLeadership RoadmapTechnical Solutions

About the role

Key responsibilities & impact

Own and continuously improve processes for bug tracking, incidents, reliability, and escalations
Identify trends in operational health data and translate them into actionable insights
Build dashboards and reports in tools such as Jira and Snowflake
Explain what operational data shows, why it matters, and what needs to change
Design and implement process changes based on data insights
Identify process gaps within Engineering, Product, and Design and develop appropriate processes to address them
Support planning activities and project tracking processes across EPD
Run project status reviews, leadership roadmap reviews, and priority reviews
Connect systems, processes, and teams to identify overlap, conflict, and simplification opportunities
Support EPD initiatives requiring structure or execution, including undefined programs
Conduct project retrospectives with participants and stakeholders
Lead ongoing improvement and simplification of business operating procedures

Requirements

What you’ll need

Experience as a Program Manager or Technical Program Manager (TPM), coordinating with stakeholders and cross-functional teams, particularly within Engineering and with Product
Experience as a Program/Technical Program Manager in a remote startup environment
Deep, working understanding of the technical engineering space, including day-to-day engineering operations, common workflows and tooling, and technical and process friction points
Experience owning operational health processes such as bug tracking, incidents, reliability, or escalations, and using them to drive measurable efficiency gains
Strong data skills, including building dashboards and reports in tools like Jira and Snowflake, and reading and interpreting data
Ability to identify data trends, translate them into clear insights, and design and implement process changes
Experience supporting planning cycles, project tracking, and recurring reviews such as project status, leadership roadmap, and priority reviews
Comfort with ambiguity and undefined deliverables
Tactical, execution-first orientation with hands-on implementation experience
Experience working with Engineering, Product, and Design leadership
Ability to give and process constructive feedback and work independently
Ability to communicate openly in written and verbal communication
Familiarity with Agile methodologies and project management tools such as Jira, Notion, and GitHub
Familiarity with technical solutions, engineering practices, and the security and engineering lifecycle

Benefits

Comp & perks

An inclusive, flexible environment where you can be your authentic self
Competitive total compensation package including base salary, an equity incentive plan, and variable commission for quota-based roles
Comprehensive group benefits with no waiting period, including health, vision, and dental coverage for you and your family
Remote-first work environment
Virtual and in-person social events
Corporate co-working program
Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to a maximum annual employer contribution of 0.75% of eligible compensation
Annual company retreat and team off-sites
$1500 USD annually for professional development
Mentorship, coaching, and internal promotion opportunities
Flexible paid time off program
Company-owned laptop (Mac or PC)
Monthly home internet reimbursement
$500 USD home office workstation customization allowance
Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents