Manager, Integrated Supply Chain, Customer Experience

Takasago International Corp. (USA)

. Lead Demand Planning, Customer Service/Order Management, Production Planning, and Purchasing coordination within Supply Chain Operations .

Posted 10/15/2026full-timeTeterboro • New Jersey • United StatesMid-LevelSenior💰 $100,496 - $130,603 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Demand Planning, Inventory Management, and Customer Service within Supply Chain Operations, with a strong focus on data analysis and cross-functional collaboration to optimize customer outcomes and operational performance.

Highest-signal resume keywords

Demand PlanningS&OP ManagementInventory ManagementCustomer Service LeadershipMRP/ERP System Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demand ForecastingProduction PlanningData AnalysisBudget CreationForecast Accuracy MonitoringSupply Chain Risk ManagementCustomer Relationship ManagementAdvanced Excel SkillsSAP FunctionsOracle Experience

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsProblem-Solving SkillsCustomer Focus

Tools & Technologies

Microsoft SuiteSAPOracleAutomated Office Machines

Industry Keywords

Supply Chain OperationsCustomer ServiceInventory ManagementISO 14001OHSAS 18001

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Lead Demand Planning, Customer Service/Order Management, Production Planning, and Purchasing coordination within Supply Chain Operations
Ensure customer demand is accurately forecasted and customer requirements are fulfilled efficiently
Manage inventory and coordinate cross-functional teams to achieve service, inventory, and operational objectives
Serve as the primary customer-facing Supply Chain leader
Lead standardized, accurate, and efficient order management processes
Partner cross-functionally to manage supply risks, improve transparency, and optimize customer outcomes
Use data and performance insights to identify service trends, mitigate risks, and improve customer experience and operational performance
Develop and maintain rolling 12-month demand forecasts
Lead monthly S&OP meetings with Sales and Executive teams
Create yearly budgets for existing business and support new-win budgets with the Commercial team
Validate demand assumptions with Sales and customers
Monitor forecast accuracy and implement corrective actions
Ensure material availability and production readiness
Develop mitigation plans for supply interruptions, capacity constraints, and raw material shortages
Manage production planning against production capacity and constraints
Support business continuity and supply chain risk management
Collaborate with Operations, Quality, Procurement, Logistics, and Commercial functions to balance supply and demand
Lead actions to reduce excess and dormant inventory
Monitor production performance and escalate quality-control rejections or resamples affecting customers
Perform special projects and ad hoc analyses
Develop and coach direct reports
Establish individual goals and lead succession planning
Promote collaboration across Supply Chain, Operations, Finance, and Sales
Support continuous improvement initiatives

Requirements

What you’ll need

Bachelor’s degree required in Business, Supply Chain, Customer Service, Operations Management, or a related field
5 years’ experience in Supply Chain focused on Customer service, S&OP and Inventory Management
5 years of managerial experience including experience leading multi-functional areas within Supply Chain
Experience managing strategic customer relationships and customer-facing operations preferred
Strong written and oral communication skills
Strong analytical skills
Knowledge of prior MRP/ERP system required
Knowledge of SAP functions is a plus
Thorough working knowledge of Microsoft Suite, including Excel, required
Advanced Excel skills for analysis
Oracle or SAP experience
Strong interpersonal, organizational, follow-up, analytical, and problem-solving skills
Ability to work in a fast-paced environment while maintaining responsiveness, accuracy, and customer focus
Strong verbal and written communication skills and strong math skills
Strong customer-facing presence and ability to build trust, manage expectations, and communicate service recovery plans
Strong understanding of customer forecasts and forecasting methods
Strong understanding of the relationship between forecast accuracy, inventory, on-time delivery, and customer satisfaction
Must be physically able to operate automated office machines and work, move, or carry objects/materials
Compliance with Takasago U.S. safety, health, and environmental policies and applicable ISO 14001 and OHSAS 18001 standards

Benefits

Comp & perks

Flexible work arrangements
Tuition assistance
Health benefits
Employee discounts to various services and products
Life insurance 1.5 times your salary
Robust retirement savings plans
Employee assistance program
Professional growth and enrichment opportunities