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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to effectively communicate in English and Dutch. Capable of managing orders and verifying customer data while maintaining a collaborative approach with team members.
Highest-signal resume keywords
Customer Interaction ExperienceData Entry AccuracyEffective CommunicationEnglish Language Proficiency (B2/C1)Dutch Language Proficiency (B2/C1)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryOrder ManagementIssue Resolution
Soft Skills
PatienceEmpathyCollaboration
Industry Keywords
Customer ServiceInternational Communication
About the role
Key responsibilities & impact- Communicate with customers via phone and email
- Solve issues such as missing deliveries and payment errors
- Verify and correctly enter customer data into the system
- Manage orders placed on JET to ensure delivery to restaurant partners without complications
- Collaborate with the team
- Maintain regular contact with the leader
Requirements
What you’ll need- Availability for full-time work, including weekends
- Ability to work 8-hour shifts, including four weekend days
- Customer interaction experience is welcomed, but previous experience is not required
- Patience and empathy when dealing with difficult customers
- English and Dutch skills at minimum level B2/C1
- Ability to communicate effectively with international customers
- Ability to verify and correctly enter customer data into the system
Benefits
Comp & perks- A full-time employment contract from day one (contract for 3 months with possibility of extension)
- Possibility to work remotely or in a hybrid model (3 days from office, 2 days from home)
- Subsidized sports card
- Private medical care
- Internal employee training
- Access to a learning platform
- Takeaway Pay meal allowance/lunch card
- Fresh fruit in the office
- Billiards, mini-golf, and ping-pong in the office