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Customer Service Specialist, French
Takeaway.com. Communicate with customers via phone, email, and chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, effectively communicating with customers in English and French while managing orders and resolving issues. Exhibits patience and empathy in interactions, ensuring a positive experience for users.
Highest-signal resume keywords
Customer ServiceEffective CommunicationEnglish Language SkillsFrench Language SkillsOrder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
PatienceEmpathyCollaboration
Industry Keywords
Customer Data EntryMissing DeliveriesPayment ErrorsJETLiferandoPyszne.plInternational Customers
About the role
Key responsibilities & impact- Communicate with customers via phone, email, and chat
- Solve issues including missing deliveries and payment errors
- Verify and correctly enter customer data into the system
- Manage orders placed on JET / Liferando to ensure delivery to restaurant partners without complications
- Collaborate with the team
- Maintain regular contact with the team leader
- Provide customer service for Pyszne.pl users across Poland
Requirements
What you’ll need- Available for full-time work, including weekends
- Willingness to work 8-hour shifts, including four weekend days
- Enjoys customer interactions
- Patience and empathy when handling difficult customers
- English and French skills at minimum B2/C1 level
- Ability to communicate effectively with international customers
- Previous experience is not required
Benefits
Comp & perks- A full-time employment contract from day one (contract for 6 months with possibility of extension)
- Possibility to work remotely or in a hybrid model (3 days from office, 2 days from home)
- Subsidized sports card
- Private medical care
- Internal employee training
- Access to a learning platform
- Takeaway Pay meal allowance/lunch card for ordering food via Pyszne.pl
- Fresh fruit in the office
- Billiards, mini-golf, and ping-pong in the office
- Opportunity for professional growth
- Creative, dynamic, and innovative work environment