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Hotel Collections & Rate Loading Specialist – Africa
Talent Hackers. Manage collections and follow up on outstanding balances from hotel and travel partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in collections and accounts receivable management within the hotel and travel industry, with a strong focus on reconciling accounts and resolving billing discrepancies. Proficient in maintaining accurate records and utilizing advanced Excel or Google Sheets for data analysis.
Highest-signal resume keywords
Collections ManagementAccounts ReceivableHotel Rate LoadingBilling Discrepancy ResolutionExcel or Google Sheets Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ManagementAccounts ReceivableAccount ReconciliationRate Discrepancy ResolutionData AnalysisRate LoadingContract ManagementPayment ProcessingAging Reports PreparationDocumentation Maintenance
Soft Skills
Attention to DetailWritten CommunicationVerbal Communication
Tools & Technologies
Travel SystemsGDSCRSExtranetChannel Management Systems
Industry Keywords
Hotel IndustryTravel IndustryHospitalityOnline Travel AgencyPromotionsRoom TypesBillingPayment Discrepancies
About the role
Key responsibilities & impact- Manage collections and follow up on outstanding balances from hotel and travel partners
- Reconcile accounts, investigate payment discrepancies, and resolve aged receivables
- Load and maintain hotel rates, promotions, blackout dates, and contract terms
- Validate rate accuracy across systems and troubleshoot rate loading/distribution issues
- Coordinate with hotels, suppliers, and internal teams to resolve billing discrepancies
- Maintain accurate collection notes, payment records, account statuses, and documentation
- Prepare aging reports and escalate overdue or disputed balances requiring action
Requirements
What you’ll need- 3+ years of collections, accounts receivable, or financial operations experience
- Experience working within the hotel, travel, hospitality, or online travel agency industry
- Experience loading hotel rates, contracts, promotions, or inventory into travel systems
- Strong understanding of hotel rates, room types, seasons, promotions, and terminology
- Experience reconciling accounts and resolving billing, payment, and rate discrepancies
- Intermediate–advanced Excel or Google Sheets skills
- Excellent attention to detail
- Strong (C-level) written and verbal English communication skills
- Ability to work full-time EST hours
- Nice to have: Experience with hotel reservation, distribution, GDS, CRS, extranet, or channel management systems
Benefits
Comp & perks- Full-time remote work
- Cookie and analytics consent options