Customer Relationship Specialist

Talent Hub By LS

. Learn and maintain knowledge of landscaping materials and products sold by the company .

Posted 9/25/2026full-timeRemote • ColombiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Learn and maintain knowledge of landscaping materials and products sold by the company
Answer customer questions and provide accurate product information
Identify customer needs and match them with appropriate product features and benefits
Provide support services that improve sales representative productivity
Maintain excellent client relationships
Serve as first point of contact for urgent calls, emails, and messages when sales representatives are unavailable
Oversee purchasing activities and maintain inventory availability
Evaluate vendor performance based on pricing, quality, delivery, and service
Build and maintain supplier relationships
Negotiate pricing, purchasing terms, and vendor agreements when appropriate
Analyze purchasing trends and identify cost-saving opportunities
Support sourcing initiatives for new vendors and products
Identify new leads and cultivate potential client relationships
Support the sales team in discovering and developing new business opportunities
Ensure sales representatives have necessary sales support materials
Oversee customer service processes and monitor service performance
Resolve escalated customer issues
Manage office administration, facilities, equipment, and vendor relationships
Improve administrative workflows and office systems
Maintain company records and document management processes
Process customer orders received by phone and email accurately and promptly
Verify pricing, discounts, and product numbers
Maintain accurate sales records for senior management reporting

Requirements

What you’ll need

Advanced bilingual English, both oral and written, required
High school diploma or equivalent required
Degree in Business Management or a related field preferred
Minimum of 2 years of customer service experience required
Sales or sales-related experience highly preferred
Experience in the commercial plant nursery or landscaping industry highly preferred
Excellent telephone etiquette and communication skills
Excellent Microsoft Office and basic computer skills
Ability to prioritize tasks in a time-sensitive environment
Strong attention to detail
Ability to remain calm, factual, and self-confident in stressful situations
Ability to plan and organize tasks while coordinating with multiple departments
Knowledge of plant identification in the Southeastern United States highly preferred
Customer obsession, teamwork, organization, prioritization, problem-solving, resourcefulness, innovation, ability to work effectively under pressure, commitment to keeping promises, continuous improvement, positive and collaborative attitude