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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client support and account management within the digital advertising space, with a strong understanding of Facebook Business Manager and Meta's infrastructure. Capable of coordinating between technical teams and clients while maintaining high attention to detail and proactive problem-solving skills.
Highest-signal resume keywords
Account Management ExperienceFacebook Business Manager KnowledgeFB Ad Policy UnderstandingClient Support SkillsWritten English Proficiency (B1 Level)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementClient SuccessDigital AdvertisingFacebook Business ManagerGoogle Spreadsheets
Soft Skills
Attention to DetailProactivityEmotional MaturityStructured ApproachProblem-Solving
Tools & Technologies
Slack
Industry Keywords
Digital AdvertisingMeta InfrastructureClient SupportAccount BansOperational Actions
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Support clients and partner agencies via Slack
- Receive client requests and coordinate the assembly of BMs, ad accounts, and social profiles with the technical team
- Deliver Meta ad assets promptly to clients
- Provide templated guidelines for safely launching and managing accounts
- Respond to account bans by verifying issues, assigning account replacement tasks, and delivering backup accounts
- Record basic operational actions in Google Spreadsheets
- Act as the link between the technical team and US-based partner agencies
Requirements
What you’ll need- 6+ months of experience in Account Manager, Delivery Manager, Client Success, or Support roles within the digital/advertising space
- Basic understanding of Facebook Business Manager and Meta's infrastructure
- Knowledge of FB Ad Policy is a major plus
- Written English at a B1 (Pre-Intermediate/Intermediate) level or higher
- High attention to detail, including the ability to spot and resolve issues
- Structured approach, proactivity, and emotional maturity
- Ability to independently search for answers in provided guidelines before escalating questions to the team
Benefits
Comp & perks- Full-time position
- Remote work
- No calls required; text-based communication via Slack