IT Support Agent

TalentOS

. Handle tickets and chats received through the team’s support channels .

Posted 10/6/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in handling support tickets and chats while utilizing ITSM tools effectively. Possesses foundational knowledge of Linux, Windows, and computer networks, along with the ability to escalate issues appropriately.

Highest-signal resume keywords

ITSM ToolsLinux KnowledgeWindows KnowledgeComputer Networks KnowledgeBachelor's Degree In Progress

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic ITSM KnowledgeTicket HandlingChat SupportSupport Interaction LoggingEscalation Procedures

Soft Skills

Communication SkillsProblem-Solving Skills

Tools & Technologies

ServiceNowJira Service ManagementZendeskGLPI

Tech Stack

Tools & technologies

ITSMLinuxServiceNow

About the role

Key responsibilities & impact

Handle tickets and chats received through the team’s support channels
Follow the procedures outlined in the knowledge base
Notify management and designated points of contact when procedures are missing
Log all support interactions in the ITSM platform based on the service provided
Escalate unresolved cases to the Level 2 (L2) resolver team

Requirements

What you’ll need

Education: bachelor’s degree in progress or completed in a technology-related field
Satisfactory performance on an oral assessment conducted by management during the technical interview
Basic knowledge of Linux, Windows, and computer networks
Basic knowledge of ITSM tools such as ServiceNow, Jira Service Management, Zendesk, GLPI, or similar platforms
At least 6 months of current or prior experience

Benefits

Comp & perks

CLT employment contract
Hybrid work arrangement with two on-site days per week
6-on, 1-off work schedule