German Bilingual Customer Service Agent

TalentPop

. Support German- and English-speaking customers through chat, email, phone, and other channels .

Posted 10/23/2026full-timeRemote • BrazilJunior💰 $6 - $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in German and English, providing exceptional customer support through various channels while effectively managing complex issues and maintaining high customer satisfaction. Proficient in using customer support tools and technologies to document interactions and resolve inquiries efficiently.

Highest-signal resume keywords

Fluent In German And EnglishCustomer Service ExperienceStrong Communication SkillsProblem-Solving SkillsExperience With E-Commerce Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportOrder ManagementRefunds And ExchangesDocumentation SkillsCritical Thinking

Soft Skills

Active ListeningEmpathyPatienceSolutions-OrientedAttention To Detail

Tools & Technologies

ShopifyGorgiasZendeskFreshdeskZoom

Industry Keywords

E-CommerceBPORetailCustomer SuccessRemote Work Experience

About the role

Key responsibilities & impact

Support German- and English-speaking customers through chat, email, phone, and other channels
Help customers with orders, products, payments, shipping, returns, and account questions
Listen to customer concerns and find practical solutions
Handle complex issues and escalations professionally
Provide clear product information and recommendations
Assist with refunds, exchanges, returns, and other order-related requests
Accurately document customer records and conversations
Follow client guidelines while maintaining natural, helpful communication
Work with internal teams to resolve issues requiring additional support
Meet quality, productivity, response-time, and customer satisfaction goals
Support customers of growing e-commerce businesses

Requirements

What you’ll need

Fluent written and spoken German and English
At least 1 year of customer service experience
Professional experience providing customer support in German and English
Strong communication and active listening skills
Strong problem-solving and critical-thinking skills
Comfortable handling complaints, objections, and difficult conversations
Patient, empathetic, and solutions-oriented
Strong attention to detail and follow-through
Able to manage multiple conversations and priorities
Comfortable learning new systems, tools, and processes
Strong computer and documentation skills
Able to work independently in a remote environment
Personal laptop or desktop
Windows desktop/laptop PC only; tablets, smartphones, and Chromebooks are not supported
Minimum Core i3 / Intel i5 / Ryzen 5 or equivalent processor, as specified in the posting
At least 8 GB RAM
Minimum 25 Mbps upload and download internet connection
Backup internet connection
Reliable power supply
Quiet, dedicated workspace
Fully functioning webcam/camera; phone headset/mic required for phone support
Device must support virtual background capabilities on Zoom
Legally authorized to work as an independent contractor in the country where the role is performed, without TalentPop sponsorship
Valid identification required when requested
Experience in e-commerce, BPO, retail, customer success, or related fields is preferred
Experience with Shopify, Gorgias, Zendesk, Freshdesk, or similar platforms is a plus
Experience handling orders, returns, refunds, payments, or shipping concerns is an advantage
Sales, upselling, or product recommendation experience is a plus
Previous remote work experience is preferred

Benefits

Comp & perks

Permanent, Full-Time Work-From-Home Setup
Additional Paid Opportunities after 90 days of employment (subject to approval, availability, and client needs)
Client bonuses (based on performance/client discretion)
Holiday/End-of-Year bonuses
Referral bonuses
Promotional and new role opportunities (based on performance)
Leadership development
Ongoing training
Health and dental coverage available based on eligibility
Paid Maternity/Paternity Leave available based on eligibility
Paid Time Off: Earn up to 6 days of PTO during your first year and up to 12 days annually after your first year
TalentPop swag, including apparel, home office supplies, water bottles, mugs, totes, and other branded merchandise
Monthly Town Hall meetings, interest and resource groups, mixers, contests, events, and virtual work culture
Career growth and advancement opportunities
Continuous learning
Supportive, remote-first environment