Forward Deployed AI Product Manager

Talkdesk

. Serve as the primary Product point of contact for retail, e-commerce, and hospitality clients .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $200,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and translating operational needs into structured product requirements, with a strong focus on compliance with industry standards such as PCI DSS, TCPA, GDPR, and CCPA. Proven ability to lead deployments and ensure successful client outcomes through effective communication and stakeholder management.

Highest-signal resume keywords

Client-Facing Delivery ExperienceUnderstanding Of Guest And Shopper JourneysFamiliarity With TCPA, PCI DSS, CCPA, GDPRExperience With CCaaS And Conversational AI PlatformsProduct Roadmap And Agile/Scrum Delivery Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementTechnical Project ManagementRequirements GatheringBusiness KPI DefinitionUAT ManagementDocument AnalysisOrder Journey MappingAgent WorkflowsTest Criteria GenerationChange Management

Soft Skills

Strong Communication SkillsAbility To Present To VP/C-Suite StakeholdersComfortable Operating In AmbiguityCuriosity About AI And Automation

Tools & Technologies

TalkdeskGenesysFive9ShopifySalesforce Commerce CloudMagentoSAPOracle CommerceWorkdayOpera PMS

Industry Keywords

RetailE-CommerceHospitalityCustomer SuccessImplementationSolution ConsultingLoyalty TechnologyPOS SystemsOMSHigh-Growth Technology

Tech Stack

Tools & technologies

CloudMagentoOracle

About the role

Key responsibilities & impact

Serve as the primary Product point of contact for retail, e-commerce, and hospitality clients
Own relationships across contact center operations, guest experience, digital commerce, IT, and store operations stakeholders
Lead structured discovery engagements including interviews, order journey mapping, queue observation, agent side-by-sides, and document analysis
Connect client operational pain points to Talkdesk AI platform capabilities
Review pre-sales Statements of Work for scope, feasibility, and design alignment
Translate real-world workflows into structured product and configuration requirements
Own the quality and completeness of Autopilot design and specification documents for engineering handoffs
Define business KPIs with clients
Enforce scope discipline during UAT and route out-of-scope requests through change-order processes
Own deployments end-to-end from pilot kickoff through go-live
Manage timelines, stakeholder communication, change management, and iteration to production-ready deployments
Generate test criteria and conduct manual validation before client UAT
Partner with legal, privacy, and security teams on PCI DSS, TCPA, GDPR, and CCPA requirements
Drive client UAT to completion, including on-site travel for strategic accounts
Monitor deployed Autopilots post-launch and resolve field issues
Ensure clients and Customer Experience Managers can measure business success metrics
Document ROI proof points and case-for-scale narratives
Surface field insights and product gaps to the core product roadmap
Contribute to knowledge bases, playbooks, and templates for the FDPM practice

Requirements

What you’ll need

5+ years of experience in retail, e-commerce, or hospitality
Hands-on exposure to customer-facing or back-office operations in retail/e-commerce servicing, hospitality operations, or restaurant operations
Demonstrated experience in a client-facing delivery role such as implementation, technical project management, solution consulting, or customer success
Ability to understand and map complex guest and shopper journeys into structured requirements and prioritized problem statements
Strong written and verbal communication skills
Ability to present to VP/C-suite stakeholders and translate between operations and technical teams
Working familiarity with TCPA outbound contact rules, PCI DSS payment handling, CCPA, GDPR, and brand compliance guidelines
Comfortable operating in ambiguity and bringing structure to uncertainty
Experience with agentic workflows and strong curiosity about AI and automation
Willingness to travel up to 25–35% to client sites
Preferred: Experience at retail, e-commerce, OMS, POS, PMS, or loyalty technology vendors
Preferred: Prior experience in a startup or high-growth technology company
Preferred: Familiarity with CCaaS, IVR, or conversational AI platforms such as Talkdesk, Genesys, or Five9
Preferred: Understanding of APIs and integrations with Shopify, Salesforce Commerce Cloud, Magento, SAP, Oracle Commerce, Workday, Opera PMS, Sabre, Amadeus, or major loyalty and POS systems
Preferred: Experience with product roadmaps, PRDs, or Agile/scrum delivery processes

Benefits

Comp & perks

Long-term incentives in the form of equity
Short-term incentives of either bonus or commission
Medical, Dental, Vision, Life and Disability Insurance
Employee Assistance Program (EAP)
401(k) plan
Uncapped paid time off program for exempt employees
Accrual-based paid time off program for non-exempt employees
14 paid holidays each year
Paid sick leave according to accrual standards for non-exempt employees