Senior Director, Sales – DACH

Talkdesk

. Build and drive a high-performing team of Strategic Account Executives focused on net-new logo acquisition and enterprise account expansion across Germany, Austria, and Switzerland .

Posted 11/6/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading high-performing sales teams within the DACH region, focusing on net-new logo acquisition and enterprise account expansion. Proficient in managing complex sales cycles, utilizing data-driven strategies, and fostering a culture of accountability and growth.

Highest-signal resume keywords

Sales LeadershipDACH Region ExpertiseEnterprise Account ManagementSaaS Pricing ModelsFluent German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Cycle ManagementPipeline DevelopmentQuota AttainmentForecastingAccount Executive CoachingComplex Deal ExecutionData-Driven Territory DesignARR Target AchievementEnterprise Application ImplementationMEDDIC Sales Methodology

Soft Skills

People ManagementEmpathyExecutive CommunicationRelationship BuildingCultural Awareness

Tools & Technologies

AI-Powered Contact CenterCustomer Experience AutomationWorkforce Engagement SolutionsCCaaS PlatformsUCaaS Platforms

Industry Keywords

B2B SaaSGDPR ComplianceEuropean Procurement ProcessesCX TechnologyCustomer Success Programs

About the role

Key responsibilities & impact

Build and drive a high-performing team of Strategic Account Executives focused on net-new logo acquisition and enterprise account expansion across Germany, Austria, and Switzerland
Own the full sales cycle from pipeline creation through close within the DACH region
Coach, mentor, and develop account executives to improve pipeline creation, deal execution, and quota attainment
Foster an accountable, empathetic performance culture and support career progression
Partner with Sales Enablement on Talkdesk messaging, competitive positioning, and AI capabilities
Own DACH strategy and planning for retention, net-new growth, and expansion across Talkdesk’s AI-powered contact center, customer experience automation, and workforce engagement solutions
Use data-driven territory design, forecasting, and pipeline development aligned with consumption-based pricing
Build and maintain 3–4x pipeline coverage and deliver accurate monthly and quarterly forecasts to senior leadership
Engage executive stakeholders, lead strategic sales meetings, attend QBRs, and build long-term enterprise relationships
Serve as a Talkdesk brand ambassador and differentiate the CX platform against CCaaS competitors
Represent Talkdesk at local industry events, conferences, and customer forums
Collaborate with Marketing, Product, Channel, and Customer Success on localized go-to-market campaigns, product feedback, and customer success programs
Maintain fluency in Talkdesk solutions, AI/automation capabilities, ecosystem integrations, and the European CCaaS landscape
Provide competitive intelligence and market feedback to inform product roadmap, localized requirements, and positioning

Requirements

What you’ll need

5+ years in a senior customer-facing sales leadership role directly managing teams in the DACH region
Proven success leading teams selling to DACH enterprise accounts
Strong command of local, complex, multi-stakeholder buying cycles, European procurement processes, and regional data privacy requirements such as GDPR
Experience working for a global B2B SaaS company that has scaled successfully through rapid growth
Demonstrated track record of exceeding regional ARR targets, including net-new logo acquisition and expansion, in complex European enterprise environments
Experience with 6- and 7-figure ACV deal cycles
Native-level or completely fluent written and spoken German
Professional fluency in English
Excellent people management skills and consideration for local workplace cultures
Experience building and scaling local sales teams, including hiring, onboarding, and structured enablement
Demonstrated ability to coach account executives through complex, multi-threaded deals
Strong command of consumption-based and SaaS pricing models
Understanding of development and implementation of large-scale, mission-critical enterprise applications
Exceptional executive communication and relationship-building skills in German and English business contexts
Ability to operate with speed and clarity in a high-growth environment
MEDDIC, MEDDPICC, or equivalent enterprise sales methodology proficiency preferred
Familiarity with CCaaS, CX technology, UCaaS, AI/automation, or WFM platforms strongly preferred

Benefits

Comp & perks

Inclusive culture where diverse perspectives drive success and every voice belongs
Autonomy to drive meaningful impact
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