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Tech Stack
Tools & technologiesSOAP
About the role
Key responsibilities & impact- Design and implement complex software solutions for organizational and customer needs
- Lead scoping and discovery sessions with sales and client teams
- Engage clients to architect solutions, recommend best practices, and provide solution suggestions
- Create Statements of Work and proposed solutions covering requirements, deliverables, schedules, tasks, and pricing
- Partner with product, implementation, and sales teams to identify issues, close gaps, and improve SOWs and the SOW process
- Develop deep product knowledge and identify product gaps for roadmap consideration
- Help prioritize products and features based on client needs
- Translate client requirements and program characteristics to internal stakeholders
- Ensure client goals align with Talkdesk’s product offering and implementation methodology
- Build department methodology and tools to improve quality and efficiency
- Identify process improvements and technical solutions
- Provide technical guidance and mentorship to junior architects and engineers
Requirements
What you’ll need- 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business
- Experience with CX, CCaaS, and/or UCaaS solutions
- Software implementation or coding experience is a plus
- Familiarity with creating and managing Web Services (REST/SOAP/WSDL)
- Proven track record of managing and delivering IT projects for enterprise companies
- Ability to communicate technical concepts to people of all backgrounds and skill levels
- Passion for helping people solve problems and ability to understand progressive technology
- Excellent verbal and written communication skills and meticulous attention to detail
- Mature demeanor and positive attitude, with discretion and sensitivity when dealing with clients
- Ability to work cross-functionally in a fast-paced startup environment
- Salesforce and other CRM experience preferred
Benefits
Comp & perks- Equity long-term incentives may be available based on level and role
- Short-term bonus or commission may be available based on level and role
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program for exempt employees
- Accrual-based paid time off program for non-exempt employees
- 14 paid holidays each year
- Paid sick leave for non-exempt employees, following accrual standards