Senior Solution Consultant

Talkdesk

. Lead strategic implementations of CXA and CCaaS solutions for new and existing customers .

Posted 10/4/2026full-timeUnited StatesSenior💰 $117,000 - $178,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading the implementation of CXA and CCaaS solutions, leveraging strong programming skills and a consultative approach to ensure customer success and adoption. Proficient in collaborating cross-functionally to address technical challenges and deliver tailored solutions.

Highest-signal resume keywords

CXA Implementation LeadershipProgramming Skills in JavaScript, Python, or TypeScriptExperience with REST APIs and SDKsClient Management ExperienceFluency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CXA SolutionsCCaaS SolutionsProgramming in JavaScriptProgramming in PythonProgramming in TypeScriptREST APIsWebhooksAI ToolchainsConversational AgentsChatbots

Soft Skills

Consultative ApproachPolished Communication SkillsOrganizational SkillsPositive AttitudeMature Demeanor

Tools & Technologies

SalesforceZendeskVisioLucid Chart

Industry Keywords

Professional ServicesConsultingSaaS EnvironmentAI SolutionsAutomation Solutions

Tech Stack

Tools & technologies

JavaScriptPythonTypeScript

About the role

Key responsibilities & impact

Lead strategic implementations of CXA and CCaaS solutions for new and existing customers
Use industry knowledge, product expertise, and best practices to meet customer use cases
Provide guidance and hands-on support to internal teams, external partners, and customers during implementation
Ensure technical alignment and project success for Talkdesk CXA and CCaaS products
Drive post-implementation success and customer adoption through strategic guidance and actionable recommendations
Collaborate with Product, Support, and other internal teams to address feature requests, resolve issues, and deliver customer-aligned updates
Develop CXA-specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality
Act as a trusted advisor to stakeholders and executives, providing long-term guidance on CXA strategy and success

Requirements

What you’ll need

Bachelor's degree in a technical field or significant professional experience in a technical role
3+ years in Professional Services, Consulting, or IT/Software Development, focused on AI or automation solutions in a SaaS environment
Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript
Experience with REST APIs, webhooks, and SDKs to build software integrations
Working knowledge of foundation models, RAG, LLM orchestration, and AI toolchains
Consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
Mature demeanor, positive attitude, discretion, and sensitivity when interacting with clients
Client management experience highly valued
Polished verbal and written communication skills and meticulous attention to detail
Highly organized self-starter
Ability to work cross-functionally in a fast-paced environment
Fluency in written and spoken English
Nice to have: fluency in Portuguese, Spanish, French, or German
Nice to have: knowledge of building or optimizing conversational agents, chatbots, or virtual assistants
Nice to have: familiarity with CRM systems such as Salesforce and Zendesk and/or Contact Center Solutions
Nice to have: experience with diagram flowchart software such as Visio or Lucid Chart

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance
Employee Assistance Program (EAP)
401(k) plan
Uncapped paid time off program for exempt employees
Accrual-based paid time off program for non-exempt employees
14 paid holidays each year
Uncapped paid time off for exempt employees and accrual-based sick leave for non-exempt employees
Long-term incentives in the form of equity may be available based on level and role
Short-term incentives of bonus or commission may be available based on level and role