Senior Solutions Consultant – Life Sciences

Talkdesk

. Lead strategic implementations of CXA and CCaaS solutions for new and existing customers .

Posted 10/28/2026full-timeRemote • United StatesSenior💰 $136,000 - $205,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading CXA and CCaaS implementations, with a strong focus on integrating Life Sciences CRM/EHR/EMR systems such as Salesforce Life Sciences Cloud and Veeva Vault. Proficient in developing secure and reliable workflows while ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Epic Integration ExperienceLife Sciences CRM SolutionsHealthcare Compliance FrameworksJavaScript, MUMPS, Python, SQLAI-Driven Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic IntegrationSalesforce Life Sciences CloudVeeva VaultHL7FHIRJavaScriptMUMPSPythonSQLAI Automation

Soft Skills

MentoringCollaborationAdvising StakeholdersTraining

Tools & Technologies

CXA SolutionsCCaaS SolutionsEHR SystemsDiagram Flowchart Software

Industry Keywords

Life SciencesHealthcareHIPAAHITECHCFR Part 11CMS GuidelinesGxP Systems Validation

Tech Stack

Tools & technologies

CloudJavaScriptPythonSQLVault

About the role

Key responsibilities & impact

Lead strategic implementations of CXA and CCaaS solutions for new and existing customers
Serve as the primary technical resource for clients during projects
Design, develop, deploy, and troubleshoot integrations with Life Sciences CRM/EHR/EMR systems, especially Salesforce Life Sciences Cloud, Veeva Vault, or Epic
Develop and troubleshoot complex workflows and data exchange processes such as HL7 and FHIR
Ensure integrations are secure, reliable, and aligned with industry and regulatory standards
Act as an internal SME for Epic, EHRs, and life sciences CRM solutions
Develop reusable assets, best-practice documentation, and knowledge-base content
Mentor and train Professional Services and cross-functional teams
Support internal teams, external partners, and customers during Talkdesk CXA and CCaaS implementations
Collaborate with Product and Support teams to address feature requests and resolve issues
Develop CXA templates, playbooks, and best practices
Advise stakeholders and executives on CXA strategy and success

Requirements

What you’ll need

Bachelor's degree in a technical field or significant professional experience in a technical role
3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
3+ years of hands-on Epic integration experience within healthcare systems OR life sciences industry CRM solutions such as Veeva Vault or Salesforce Health/Life Sciences Cloud (required)
Experience working with healthcare or life sciences customers
Knowledge of healthcare and life sciences compliance frameworks (e.g., HIPAA, HITECH, CFR Part 11, CMS guidelines)
Experience with JavaScript, MUMPS (M), Python, and SQL
Strong understanding of AI-driven automation use cases
Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts
Fluency in written and spoken English
Experience with EHR systems such as Cerner, Allscripts, eClinicalWorks, or Athenahealth is a plus
Fluency in Portuguese, Spanish, French, or German is a nice-to-have
Basic knowledge of conversational agents, chatbots, or virtual assistants is a nice-to-have
Familiarity with CRM systems and/or Contact Center Solutions is a nice-to-have
Familiarity with GxP systems validation is a nice-to-have
Experience with diagram flowchart software is a nice-to-have

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance
Employee Assistance Program (EAP)
401(k) plan
Uncapped paid time off program for exempt employees
Accrual-based paid time off program for non-exempt employees
14 paid holidays each year
Uncapped paid time off for exempt employees and accrual-based sick leave for non-exempt employees
Potential eligibility for long term incentives in the form of equity
Potential eligibility for short term incentives of either bonus or commission