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Talkr

Technical Support Agent

Talkr

. Respond to customer queries in a timely, accurate and professional way via chat (LiveChat), phone or email .

Posted 10/30/2026full-timeNorth MacedoniaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on timely and professional communication. Proficient in using CRM systems and managing customer feedback to enhance satisfaction and resolve issues effectively.

Highest-signal resume keywords
Customer Facing ExperienceTechnical Role ExperienceExcellent English Communication SkillsExperience With Live Chat PlatformsCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Root Cause AnalysisDatabase ManagementCustomer Query ResolutionMultitaskingTime Management
Soft Skills
EmpathyPositive AttitudeAdaptabilityCustomer Orientation
Tools & Technologies
HubSpotMonday.comIntercomSlackJiraMySQLAPIDatadog
Industry Keywords
SAASECommerceShopifyCustomer FeedbackCustomer Satisfaction

Tech Stack

Tools & technologies
MySQL

About the role

Key responsibilities & impact
  • Respond to customer queries in a timely, accurate and professional way via chat (LiveChat), phone or email
  • Manage, report and escalate customer issues/bugs to relevant departments
  • Follow up with customers to ensure their queries are resolved
  • Process and log important information about customers into the CRM system (HubSpot) and Monday.com
  • Collect customer feedback to ensure overall customer satisfaction within the company
  • Collect customer feedback and requests and share with relevant teams (outbound)

Requirements

What you’ll need
  • Proven experience in a customer facing role, preferably within a SAAS environment
  • Proven experience in a technical role using databases, logs and root cause analysis
  • Ability to maintain a positive, empathetic and professional attitude toward customers at all times
  • Excellent English communication skills, both verbal and written
  • Ability to multitask, prioritise, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of customers
  • Experience with Live Chat platforms & CRM (Intercom preferred)
  • Advantage: experience with eCommerce, Shopify, Stores, monday.com, Slack, Jira, mySQL, API and Datadog (or similar)
  • Ability to cover earlier shifts and weekends on occasions when other team members are on vacation or during peak periods

Benefits

Comp & perks
  • Probation passing bonus (paid after 3 months)
  • Private medical insurance (after 6 months)
  • Hybrid working model - work from home, office or both
  • Regular team meetups - dinners, outdoor activities and events
  • Opportunity to travel
  • Access to further learning & development courses