Technical Support Engineer

Tango

. Own intake and triage of technical customer issues escalated from Customer Success .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support engineering with a focus on SSO and SCIM troubleshooting, utilizing tools like Datadog and PostHog for issue investigation. Proficient in building runbooks and automating processes using AI tools, while maintaining strong communication and collaboration with customer success and engineering teams.

Highest-signal resume keywords

Technical Support EngineeringSSO Setup And TroubleshootingSCIM ProvisioningIssue Investigation Using Logs And APIsRunbook Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SSO (SAML, OIDC)SCIM ProvisioningJavaScriptHTMLBasic SQLDatadogPostHogAPI RequestsLow-Code/No-Code AutomationCSV Manipulation

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationEmpathetic Customer-First Approach

Tools & Technologies

IntercomLinearClaudeBrowser Developer ToolsAWS Infrastructure

Industry Keywords

B2B SaaSCustomer SuccessTechnical TroubleshootingFast-Paced Startup EnvironmentChrome Extensions

Tech Stack

Tools & technologies

AWSGraphQLJavaScriptSQL

About the role

Key responsibilities & impact

Own intake and triage of technical customer issues escalated from Customer Success
Prioritize and manage a queue of multiple open issues
Resolve complex enterprise issues, especially SSO and SCIM
Lead technical troubleshooting and SCIM setup calls with customers
Become an expert on Tango’s product
Investigate issues using Datadog, PostHog, browser developer tools, logs, and API calls
Keep Customer Success and on-call Engineering informed about open issues
Escalate issues with technical analysis, reproduction steps, and root-cause hypotheses, and own cases through resolution
Use AI tools such as Claude to enrich issue context, analyze logs, and automate triage, summaries, and communications
Build and maintain runbooks, decision trees, and processes
Improve and scale Tango’s support function with Engineering leadership
Serve as the hub between Customer Success and Engineering

Requirements

What you’ll need

4+ years of experience in technical support engineering or a similar customer-facing technical role at a B2B SaaS company
Hands-on experience setting up and troubleshooting SSO (SAML, OIDC) and SCIM provisioning with identity providers such as Okta, Entra ID, or Google
Experience investigating issues through logs and APIs, using Datadog, PostHog, browser developer tools, HTTP status codes, and API requests
Track record of managing a high-volume queue of technical issues and prioritizing multiple issues
Hands-on experience using AI tools like Claude to automate triage and communications
Experience building runbooks, knowledge base content, or processes
Excellent written and verbal communication with an empathetic, customer-first approach
Experience with support and issue-tracking tools such as Intercom and Linear
Experience thriving in a fast-paced, collaborative startup environment
Experience supporting or working with Chrome extensions
Working knowledge of JavaScript and HTML
Familiarity with GraphQL APIs and AWS infrastructure, or willingness to learn
Understanding of relational databases, basic SQL, or familiarity with Snowflake
Experience building automations with low-code/no-code tools or simple scripts
Proficiency creating and manipulating CSVs or Excel sheets
Must be based in the United States

Benefits

Comp & perks

Full Medical/Dental/Vision coverage with 100% employer contribution, FSA, and an HSA for qualified plans
Competitive compensation + meaningful equity
401(k) plan
Work from anywhere in the US, with UberEats and Deskpass stipends
Generous annual stipend for Learning & Development & Productivity
Health and Wellness stipend
Unlimited PTO, 10 holidays, 4 personal volunteer days, 4 mental health days, and birthdays off
Paid parental leave
Subsidized National Parks Annual Pass
Subsidized Roller Skates
Compensation review cycles 2x per year
Annual equity refresh program
Remote work with company off-sites