Implementation Specialist

Tarık Dönmez

. Lead discovery and configuration across channels, inventory, shipping, and automation .

Posted 11/3/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer-facing roles with a strong focus on onboarding, training, and enabling users. Proficient in data manipulation, project management, and effective communication across distributed teams.

Highest-signal resume keywords

Salesforce ExperienceData Manipulation in CSV/XLSXCustomer Training and CoachingE-commerce Platform KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Import and CleanupAPI UnderstandingOrder Management Systems (OMS)Product Information Management (PIM)Enterprise Resource Planning (ERP)E-commerce Marketplace ExperienceAutomation ConfigurationTroubleshooting Integration IssuesProject ManagementTime Management

Soft Skills

Clear CommunicationOrganizational SkillsDecision-MakingStrategic ThinkingAdaptability

Tools & Technologies

SalesforceAsanaOffice ApplicationsLinnworksAI-Assisted Tools

Industry Keywords

E-commerceSaaSCloud ApplicationFulfillment PlatformInventory Management

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Lead discovery and configuration across channels, inventory, shipping, and automation
Help clients clean up and import product and order data in CSV/XLSX formats
Troubleshoot integration issues and escalate them with clear, reproducible detail
Keep projects on track in Salesforce
Write documentation clients can use after go-live
Feed client patterns back to Product, Sales, Engineering, and the wider team
Run customer calls, status updates, and internal presentations
Train, coach, or enable customers and other users
Turn onboarding plans into working systems for customers
Collaborate with distributed, cross-time-zone teams and customers

Requirements

What you’ll need

Applicants must live in either Eastern or Central US Time zones
Track record of strong performance in a previous role
At least 6–12 months in a customer-facing role
Preferred: experience with Linnworks or a similar order/inventory management platform, or a background in e-commerce, SaaS, or a cloud application environment
Basic understanding of APIs and how systems connect and exchange data
Keen to explore AI-assisted tools such as Claude and Fellow
Experience with Salesforce, Asana, and standard Office applications
Experience working with and manipulating data in CSV and Excel (XLSX) files
Ability to explain complex systems to non-technical users and adapt explanations
Excellent written and verbal English language skills
Confident, clear communication, including customer calls, status updates, and internal presentations
Strong organizational and time-management skills
Ability to prioritize and switch between tasks under pressure
Decision-making and strategic thinking skills
Ability to work effectively as part of distributed, cross-time-zone teams and with customers
Experience training, coaching, or enabling others
Experience with an OMS, PIM, ERP, ecommerce marketplace/storefront, or fulfilment platform, or broader e-commerce sector experience, strongly preferred

Benefits

Comp & perks

401(k) Plan with employer match
Generous medical, dental and vision plans
Flexible spending, dependent care, and health savings accounts
Short-Term and Long Term Disability
Life Insurance and AD&D Insurance
Health and Wellness Initiatives
Workplace Flexibility
20 days Paid time off
10 Company Holidays
14 Sick Days
2 Volunteer Days
Team Member Referral Program
Full product training provided on the job
Training and development opportunities
Clear paths for career progression
Tools and training to become experts in your profession