Learning Development Specialist – 18-Month Maternity Cover

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. Facilitate weekly product launch enablement sessions for the COps organization .

Posted 10/22/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong AI literacy and experience in designing and delivering engaging training programs for adult learners, with a focus on improving performance in customer-facing roles. Capable of conducting training needs analysis and utilizing data to inform training strategies and measure impact.

Highest-signal resume keywords

AI LiteracyTraining Program ManagementCall Quality AssessmentStakeholder CollaborationCoaching Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Needs AnalysisContent DevelopmentAssessment CreationPerformance CoachingE-Learning Design

Soft Skills

Confident FacilitatorExcellent CollaborationStrong Organizational SkillsCuriosity and Quick LearningConstructive Feedback

Tools & Technologies

AI ToolsLearning Management System (LMS)AbsorbCall Recording PlatformsVirtual Training Platforms

Industry Keywords

E-CommerceMultichannel RetailInventory ManagementOrder ManagementCustomer-Facing Roles

About the role

Key responsibilities & impact

Facilitate weekly product launch enablement sessions for the COps organization
Own and manage a recurring virtual training programme
Coordinate subject matter experts, brief them, shape content, and maintain training consistency
Host engaging training sessions and communicate key messages
Build knowledge checks and certifications using AI to create and analyze assessments
Maintain the training calendar, materials, and attendance records
Use AI to create training decks, session materials, job aids, and reports
Help COps colleagues develop their AI skills
Conduct training needs analysis with COps team leads and Support, CS, and Onboarding departments
Analyze call quality scores, assessment results, tickets, and feedback to identify skill gaps
Create prioritized departmental training plans and measure training impact
Run COps capability frameworks and assess product knowledge
Plan targeted upskilling and track progress
Coordinate and facilitate product training for new COps starters
Build product knowledge through shadowing and progressively deliver training across product, process, and customer skills
Keep training content current as products and processes change
Run monthly customer-call quality assessments against the scoring rubric
Provide constructive feedback and feed recurring call themes into the training plan

Requirements

What you’ll need

Currently residing in the United Kingdom
Legal right to work in the U.K.
Visa sponsorship unavailable now or in the future
Confident facilitator, comfortable running engaging virtual sessions for groups of all sizes
Excellent collaboration with subject matter experts
Proven experience coaching individuals to improve their performance, ideally customer-facing agents
Experience assessing call or ticket quality and giving constructive, specific feedback
Curious and quick to learn a complex SaaS product
Strong AI literacy, including day-to-day use of AI tools such as Claude, ChatGPT, or Copilot
Good judgement about accuracy and data privacy when using AI
Strong stakeholder skills
Exceptionally well organised
Experience designing and delivering training to adult learners is desirable
Knowledge of e-commerce, multichannel retail, inventory, or order management is desirable
Experience with an LMS, specifically Absorb, and building e-learning or job aids is desirable
Familiarity with call recording or quality assessment platforms is desirable

Benefits

Comp & perks

Remote & flexible working – with hybrid options in London or Chichester
Laptop & home office budget – £500 to set up your ideal workspace
Private Medical Insurance with Aviva, including Dental & Optical
Group Life Insurance & Yulife Wellbeing & Rewards
Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace
EAP confidential benefit – 24/7 access to compassionate guidance & expert advice
25 days holiday + bank holidays
Training, support, and personal development