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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management within the agricultural sector, focusing on account retention, relationship building, and effective communication of value and ROI. Proficient in utilizing digital agronomy tools and Salesforce to enhance customer engagement and operational efficiency.
Highest-signal resume keywords
Customer Success ManagementAccount Retention StrategiesSalesforce ProficiencyPrecision Agriculture ExperienceCCA Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EngagementAccount Health MonitoringROI Review DeliveryOnboarding and TrainingRisk Identification
Soft Skills
Relationship BuildingProblem-SolvingInitiativeCommunicationTime Management
Tools & Technologies
SalesforceGoogle WorkspaceDigital Agronomy ToolsData-Driven Platforms
Certifications & Qualifications
CCA Certification
Industry Keywords
Agricultural RetailAgronomyCorn Production SystemsSoybean Production SystemsAgTech
About the role
Key responsibilities & impact- Own the day-to-day success and engagement of an assigned customer portfolio
- Work closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion
- Partner with the Regional Account Manager as the territory’s Customer Success lead
- Serve as the day-to-day operational contact for assigned accounts
- Drive pre-season onboarding, alignment, and expectation setting
- Maintain proactive, high-touch customer engagement throughout the growing season
- Monitor account health, adoption, and engagement, identifying risks and opportunities
- Deliver ROI reviews and seasonal business summaries to support retention and renewals
- Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
- Deliver virtual and in-person trainings, platform walkthroughs, and webinars
- Proactively resolve customer issues
- Maintain accurate account activity, progress, and renewal status in Salesforce
- Collaborate with Sales, Marketing, Product, Customer Experience, and Flight Operations for seamless execution
Requirements
What you’ll need- 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
- Strong understanding of corn and soybean production systems
- Proven ability to build trusted relationships, drive retention, and communicate value and ROI
- Ability to take responsibility for commitments and consistently follow through
- Ability to manage multiple accounts, priorities, and deadlines effectively with limited oversight
- Ability to identify risks early, keep stakeholders informed, and communicate before issues escalate
- Initiative, ambiguity navigation, and solutions-oriented problem-solving
- High standard for performance, customer impact, and execution
- Willingness to travel periodically within the assigned region
- Experience in Precision Agriculture or AgTech preferred
- Familiarity with digital agronomy tools, imagery, or data-driven platforms preferred
- CCA certification preferred
- Experience using Salesforce and Google Workspace preferred
Benefits
Comp & perks- Flexibility, balance, and long-term growth
- Cross-functional teamwork and collaboration
- Opportunity to contribute to transforming agriculture through technology, sustainability, and measurable impact