Associate Customer Success Representative

Taranis

. Own the day-to-day success and engagement of an assigned customer portfolio .

Posted 9/17/2026full-timeSioux Falls • North Dakota • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and retention within the agricultural sector, leveraging strong relationship-building skills and a proactive approach to account management. Proficient in utilizing digital agronomy tools and platforms to drive customer success and deliver measurable ROI.

Highest-signal resume keywords

Customer EngagementAccount ManagementRelationship BuildingPrecision AgricultureSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionROI AnalysisAccount Health MonitoringAgronomy KnowledgeProblem-Solving

Soft Skills

Proactive CommunicationResourcefulnessTime Management

Tools & Technologies

SalesforceGONGGoogle WorkspaceDigital Agronomy Tools

Industry Keywords

Agricultural RetailCooperativesCorn ProductionSoybean ProductionAgTech

About the role

Key responsibilities & impact

Own the day-to-day success and engagement of an assigned customer portfolio
Work closely with Regional Account Managers and the Customer Experience Team to drive agronomist and grower adoption, customer ROI, retention, renewals, and expansion
Drive pre-season onboarding, alignment, and expectation setting
Maintain proactive, high-touch customer engagement throughout the growing season
Monitor account health, adoption, and engagement, identifying risks and opportunities
Deliver ROI reviews and seasonal business summaries to support retention and renewals
Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
Deliver virtual and in-person trainings, platform walkthroughs, and webinars
Proactively resolve customer issues
Maintain accurate account activity, progress, and renewal status in Salesforce and GONG
Collaborate with Sales, Marketing, Product, Customer Experience, and Flight Operations
Travel periodically to assigned customers and occasionally to headquarters in Indiana

Requirements

What you’ll need

3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
Strong understanding of corn and soybean production systems preferred, but not essential
Proven ability to build trusted customer relationships, drive retention, and communicate value and ROI
Ability to take responsibility for commitments and follow through with minimal management oversight
Ability to manage multiple accounts, priorities, and deadlines effectively with limited oversight
Proactive communication and early risk identification
Resourcefulness and problem-solving skills
High standard for performance, customer impact, and execution
Willingness to travel periodically within the assigned region; estimated 35% of the calendar year
Experience in Precision Agriculture or AgTech preferred
Familiarity with digital agronomy tools, imagery, or data-driven platforms preferred
Experience using Salesforce and Google Workspace preferred, but not required

Benefits

Comp & perks

Competitive Base Salary with Variable Compensation
Comprehensive Medical, Dental, Vision Insurance
401K matching
Company card for expenses
Laptop with funds for basic in home office set up
Flexibility, balance, and long-term growth