Customer Success Representative

Taranis

. Own the day-to-day success and engagement of an assigned customer portfolio .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within the agricultural sector, focusing on driving customer engagement, retention, and measurable ROI through effective relationship building and operational support. Proficient in utilizing digital agronomy tools and Salesforce to enhance customer experience and account management.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementPrecision AgricultureSalesforce ProficiencyCCA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementROI DeliveryAccount Health MonitoringUpselling StrategiesOnboarding Processes

Soft Skills

Relationship BuildingProblem SolvingInitiativeCommunicationTime Management

Tools & Technologies

SalesforceGoogle WorkspaceDigital Agronomy ToolsData-Driven Platforms

Certifications & Qualifications

CCA Certification

Industry Keywords

Agricultural RetailAgronomyCorn ProductionSoybean ProductionAgTech

About the role

Key responsibilities & impact

Own the day-to-day success and engagement of an assigned customer portfolio
Work closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion
Drive high renewal rates through measurable ROI delivery and consistent customer engagement
Increase grower enrollment and adoption of Taranis Intelligence programs
Identify and execute in-season expansion and upsell opportunities
Support Regional Account Managers in growing and deepening customer relationships
Ensure customers successfully operationalize Taranis within their workflows
Partner with the Regional Account Manager as the territory’s Customer Success lead
Serve as the day-to-day operational contact for assigned accounts
Drive pre-season onboarding, alignment, and expectation setting
Maintain proactive, high-touch customer engagement throughout the growing season
Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
Deliver ROI reviews and seasonal business summaries to support retention and renewals
Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
Deliver virtual and in-person trainings, platform walkthroughs, and webinars
Proactively resolve customer issues with a solutions-oriented mindset
Maintain accurate account activity, progress, and renewal status in Salesforce
Collaborate with Sales, Marketing, Product, Customer Experience, and Flight Operations

Requirements

What you’ll need

3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
Strong understanding of corn and soybean production systems
Proven ability to build trusted relationships, drive retention, and communicate value and ROI
Takes responsibility for commitments and consistently follows through
Ability to manage multiple accounts, priorities, and deadlines effectively with limited oversight
Identifies risks early, keeps stakeholders informed, and communicates before issues escalate
Takes initiative, navigates ambiguity, and brings solutions rather than just problems
High standard for performance, customer impact, and execution
Willingness to travel periodically within the assigned region
Experience in Precision Agriculture or AgTech
Familiarity with digital agronomy tools, imagery, or data-driven platforms
CCA certification
Experience using Salesforce and Google Workspace

Benefits

Comp & perks

Support flexibility, balance, and long-term growth
Diverse perspectives and an environment where every voice is heard
Cross-functional teamwork and collaboration
Opportunity to contribute to transforming agriculture through technology, sustainability, and measurable impact