Customer Success Representative

Taranis

. Partner closely with the Regional Account Manager as the territory’s Customer Success lead .

Posted 9/17/2026full-timeFargo • North Dakota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within the agricultural sector, focusing on account retention, upselling, and effective communication of value. Proficient in utilizing digital agronomy tools and Salesforce to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

Customer Success ManagementAccount Retention StrategiesSalesforce ProficiencyPrecision Agriculture ExperienceStrong Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementAccount ManagementROI AnalysisRisk IdentificationProblem-SolvingData-Driven Decision MakingTraining DeliveryOperationalization of ProgramsMulti-Account ManagementPerformance Execution

Soft Skills

CommunicationInitiativeAdaptabilityCollaborationSolutions-Oriented Mindset

Tools & Technologies

SalesforceGoogle WorkspaceDigital Agronomy ToolsData-Driven PlatformsImagery Tools

Certifications & Qualifications

CCA Certification

Industry Keywords

Agricultural RetailCooperativesAgronomyCorn Production SystemsSoybean Production SystemsAgTechCustomer-Facing RoleGrower EnrollmentTaranis Intelligence ProgramsHigh-Touch Engagement

About the role

Key responsibilities & impact

Partner closely with the Regional Account Manager as the territory’s Customer Success lead
Serve as the day-to-day operational contact for assigned accounts
Drive pre-season onboarding, alignment, and expectation setting
Maintain proactive, high-touch customer engagement throughout the growing season
Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
Deliver ROI reviews and seasonal business summaries to support retention and renewals
Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
Deliver virtual and in-person trainings, platform walkthroughs, and webinars
Proactively resolve customer issues with a solutions-oriented mindset
Maintain accurate account activity, progress, and renewal status in Salesforce
Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations
Own day-to-day success and engagement of an assigned customer portfolio
Drive adoption, customer value, retention, renewals, and expansion
Increase grower enrollment and adoption of Taranis Intelligence programs
Ensure customers successfully operationalize Taranis within their workflows

Requirements

What you’ll need

3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
Strong understanding of corn and soybean production systems
Proven ability to build trusted relationships, drive retention, and communicate value and ROI
Ability to take responsibility for commitments and consistently follow through
Ability to manage multiple accounts, priorities, and deadlines effectively with limited oversight
Ability to identify risks early, keep stakeholders informed, and communicate before issues escalate
Initiative, ambiguity navigation, and solutions-oriented problem-solving
High standard for performance, customer impact, and execution
Willingness to travel periodically within the assigned region
Experience in Precision Agriculture or AgTech preferred
Familiarity with digital agronomy tools, imagery, or data-driven platforms preferred
CCA certification preferred
Experience using Salesforce and Google Workspace preferred

Benefits

Comp & perks

Flexible work arrangements and balance
Long-term growth opportunities
Diverse and inclusive workplace
Cross-functional collaboration
Opportunity to contribute to agricultural technology, sustainability, and measurable impact