Account Manager

Tarrytown Expocare Pharmacy

. Build and maintain trusted relationships with assigned accounts and agency staff .

Posted 9/15/2026full-timeRemote • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy services and client relationship management, with a strong ability to educate clients and resolve complex issues effectively. Proficient in utilizing pharmacy applications and maintaining documentation to ensure service consistency and client satisfaction.

Highest-signal resume keywords

Certified Pharmacy Technician (CPhT)Pharmacy Applications KnowledgeClient Relationship ManagementTeam Leadership in Metrics-Based EnvironmentProficiency in English Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pharmacy Service AuditsDocumentation in CRM ToolMedication Administration Records (MARs)Basic Computer ProficiencyMicrosoft Suite Products

Soft Skills

Problem ResolutionEffective CommunicationCollaborationClient EducationAdaptability in Fast-Paced Situations

Tools & Technologies

FrameWorkLTCECMDocuTrack

Certifications & Qualifications

Certified Pharmacy Technician (CPhT)

Industry Keywords

Pharmacy ServicesClient OnboardingAgency LiaisonConsumer Demand ManagementProfessional Meetings Participation

About the role

Key responsibilities & impact

Build and maintain trusted relationships with assigned accounts and agency staff
Visit client locations throughout the pharmacy service area
Provide pharmacy service audits and training collaboratively and supportively
Document findings in the pharmacy CRM tool
Submit daily reports by email to designated pharmacy contacts
Understand pharmacy services and scope to communicate pharmacy processes effectively
Resolve complaints and grievances related to pharmacy services with the pharmacy team
Educate clients on pharmacy processes
Discuss ideas with pharmacy staff to meet consumer demands effectively
Participate in professional meetings, conferences, and sponsored events as requested
Manage complex client concerns and requests professionally
Support appropriate resolution and adequate follow-up
Assist with client onboarding and collaboration among clients, sales, and pharmacy teams
Serve as a liaison between pharmacy operations and agencies to ensure service consistency, client satisfaction, and retention

Requirements

What you’ll need

Certified Pharmacy Technician (CPhT), or experience in a related field, or equivalent years of experience, or minimum 3+ years as a Direct Support Professional (DSP) or Qualified Developmental Disabilities Professional (QDDP)
Working knowledge of or ability to learn pharmacy applications such as FrameWorkLTC, ECM, or DocuTrack preferred
Familiarity with electronic and paper medication administration records (MARs)
Reliable transportation and current clean driver's license
Willingness and ability to travel frequently
Basic computer proficiency, including email and Microsoft Suite products
Ability to thrive in fast-paced situations
Experience leading a team in a metrics-based environment
Proficiency in English for reading, writing, and verbal communications
High school diploma required; college experience is a plus
Must be a US citizen or permanent resident; sponsorship is not available

Benefits

Comp & perks

Equal opportunity employer
Diversity-valuing workplace
Full-time Monday–Friday schedule
Remote work arrangement, with approximately 80% travel throughout Illinois and Ohio