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tasc

Customer Service – Operations Associate

tasc

. Manage incoming calls . Assist with placement and processing of orders, refunds, and exchanges . Approve B2B customer orders . Keep customers and Sales representatives updated on order status . Provide customer support

Posted 9/29/2026full-timeElmwood • Louisiana • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on B2B operations, effective communication, and the ability to manage multiple tasks efficiently. Proficient in using web-based software systems to support order processing and customer inquiries.

Highest-signal resume keywords
Customer Service ExperienceB2B OperationsWeb-Based Software SystemsTime Management SkillsProper Phone Etiquette

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ProcessingRefunds ManagementInvoicingTroubleshootingMultitasking
Soft Skills
Self-MotivatedProfessional AttitudePolite Communication
Tools & Technologies
ShopifyNetSuiteRepSpark
Certifications & Qualifications
Associates Degree or Higher
Industry Keywords
Customer SupportB2B Customer OrdersWarehouse Processing

About the role

Key responsibilities & impact
  • Manage incoming calls
  • Assist with placement and processing of orders, refunds, and exchanges
  • Approve B2B customer orders
  • Keep customers and Sales representatives updated on order status
  • Provide customer support via email
  • Provide online customer support
  • Invoice daily orders
  • Perform light warehouse/order processing on occasion
  • Perform other duties and responsibilities as assigned and directed

Requirements

What you’ll need
  • Associates degree or higher
  • Relevant work experience may be considered as a substitute for the degree
  • Previous experience in customer service and/or B2B operations
  • Self-motivated
  • Professional and polite attitude
  • Time management skills
  • General computer skills
  • Must be comfortable learning web-based software systems such as Shopify, NetSuite, and RepSpark
  • Ability to multitask
  • Proper phone etiquette
  • Ability to troubleshoot and resolve customer issues