Senior Executive – MIS

TASQ Staffing Solutions

. Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels .

Posted 10/2/2026full-timePasay City • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in tracking and analyzing Key Performance Indicators (KPIs) within Management Information Systems (MIS) to optimize resource allocation and ensure service level adherence in BPO operations.

Highest-signal resume keywords

Management Information System (MIS) ExperienceKPI TrackingResource AllocationBPO OperationsReal-Time Alerts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI AnalysisPerformance BenchmarkingData TrackingResource ManagementOperational Efficiency

Soft Skills

Problem-SolvingAdaptabilityCommunication

Industry Keywords

BPOService LevelsAgent AvailabilityCall VolumeChat Volume

About the role

Key responsibilities & impact

Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels
Establish and oversee real-time alerts for variations from set performance benchmarks, responding swiftly to address potential concerns
Efficiently allocate resources, including agents and queues, to guarantee optimal coverage during peak and off-peak periods

Requirements

What you’ll need

Minimum of 2 years of College Education
No back subjects
Minimum of 6 months to 1 year MIS experience in BPO operations

Benefits

Comp & perks

Work-from-home setup most of the time
Hybrid work arrangement with 4 to 6 days onsite per month