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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and administration, with a strong focus on end-user hardware and software deployment, incident management, and corporate application maintenance. Proficient in Azure administration and IT security best practices, ensuring effective client communication and support.
Highest-signal resume keywords
Azure AdministrationLinux, macOS, and Windows SupportPython ScriptingIT Security Best PracticesIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Azure AdministrationPython ScriptingLinux SupportMacOS SupportWindows SupportHTML KnowledgeJavaScript KnowledgeCSS KnowledgeAnsible PlaybooksIT Security Best Practices
Soft Skills
Client CommunicationIncident PrioritizationProblem-SolvingDocumentation SkillsTeam Collaboration
Tools & Technologies
Ticketing SystemSharePointIntuneWindows DefenderKnowledge Base Management
Industry Keywords
End-User SupportIT InfrastructureClient-Facing SupportEquipment Lifecycle ManagementBanking Environment
Tech Stack
Tools & technologiesAnsibleAzureJavaScriptLinuxMacOSPythonGo
About the role
Key responsibilities & impact- Deploy end-user hardware and software using supplied installation instructions and tools, including handover to end-users
- Follow up on end-user equipment lifecycle from procurement to disposal
- Identify, record, categorize, investigate, and prioritize incidents and requests related to end-user environments
- Support IT-related tasks
- Administer, maintain, and improve corporate applications
- Administer corporate IT infrastructure, including local network, printers, and small devices
- Manage access rights
- Act as the first point of contact for external clients raising support requests via ticketing system, email, and phone
- Triage, log, categorize, and prioritize incoming client tickets according to severity and SLA commitments
- Provide first-line diagnosis and resolution for common client-reported issues
- Escalate unresolved cases to L2/L3 teams with clear documentation
- Track ticket status and ensure timely follow-up and communication with clients until resolution
- Contribute to and maintain client-facing knowledge base articles and FAQs
- Monitor support queues and flag recurring issues or trends to internal stakeholders
Requirements
What you’ll need- Bachelor’s degree in computer science or equivalent
- At least 3 years of experience in similar functions
- Experience with Linux, macOS, and Windows as workstations
- Azure administration, including SharePoint, Intune, and Windows Defender
- Python scripting, including Ansible playbooks
- Proficiency with IT security best practices in a banking environment
- Fluent in English
- Go programming language knowledge is a plus
- HTML, JavaScript, and CSS knowledge is a plus
- Any other language is a plus
Benefits
Comp & perks- An opportunity to work at the intersection of digital assets and finance
- A skilled and experienced team, including world-renowned experts
- A fast-paced learning environment, entrepreneurial spirit and team spirit
- A great moment to join as the company grows and expands
- State-of-the-art technology and IT infrastructure
- Hybrid remote work and flexible working hours
- Growth opportunities for candidates with an open mindset and a strong delivery track record
- Equal opportunity employer