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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in remote phone sales, effectively managing high call volumes while building trust with clients. Proficient in utilizing CRM systems and customer management tools to document interactions and drive sales success.
Highest-signal resume keywords
Remote Phone Sales ExperienceCRM ProficiencyB2C Sales ExpertiseStrong Communication SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Process ManagementTax Resolution ProgramsDocument ReviewFinancial AnalysisLead Qualification
Soft Skills
Relationship BuildingEmpathySelf-DisciplineAdaptabilityProfessionalism
Tools & Technologies
Google SuiteSalesforceCRM Systems
Industry Keywords
Debt SettlementFinancial Hardship SalesInbound SalesHigh-Volume Sales
About the role
Key responsibilities & impact- Conduct thorough discovery calls with inbound leads to understand tax issues, financial situations, and goals
- Review client-provided documents and system data, including transcripts, wage records, and prior tax returns
- Recommend customized tax resolution programs
- Own the full sales process from consultation through enrollment
- Build trust by listening to clients’ concerns and clearly explaining solutions
- Accurately document client interactions and financial information in CRM systems
- Meet or exceed sales goals through persistence, organization, and continuous improvement
- Work with warm, same-day inbound leads; no cold calling
Requirements
What you’ll need- Candidates must reside in Texas
- Available to work Monday through Friday from 10:00 AM to 7:00 PM Central Time
- Available for occasional overtime, including evenings and some weekends
- Home office setup with a quiet workspace and reliable high-speed internet connection
- Minimum 3 years of proven success in remote phone sales or telemarketing
- Strong communication and relationship-building skills
- Comfortable managing high call volumes and follow-ups in a virtual setting
- Self-disciplined, able to work independently and meet goals
- Excellent verbal and written communication; able to simplify complex concepts
- Proficiency with customer systems; Google Suite and Salesforce preferred
- Strong empathy and professionalism when handling sensitive client issues
- Effective time management and adaptability in a fast-paced environment
- Experience in debt settlement or other financial hardship sales environments is a strong candidate qualification
- Background in high-volume inbound sales with a consistent track record of performance
- Strong B2C sales experience with the ability to build trust and close effectively over the phone
Benefits
Comp & perks- Medical, Dental, and Vision Insurance (starting after 60 days)
- Paid Time Off
- 401(k) retirement plan with company match
- Professional Development Program
- Access to on-site gym and gaming lounge
- Catered team lunches every Friday
- Fun and energizing quarterly company outings
- Unlimited earnings potential with uncapped commission
- Comprehensive onboarding, sales training, and ongoing coaching
- Clear paths for advancement
