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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing customer support for TaxAct Online and Desktop products, with strong problem-solving abilities and effective communication skills. Capable of managing multiple customer interactions while maintaining professionalism and attention to detail.
Highest-signal resume keywords
Customer Service ExperienceSoftware SupportExcellent Communication SkillsProblem-Solving SkillsTyping Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TaxAct Product KnowledgeTroubleshootingAccount SupportMultitaskingTime Management
Soft Skills
Attention to DetailProfessionalismTeamworkCritical ThinkingPositive Attitude
Tools & Technologies
Internal Support ToolsChat Support Systems
Industry Keywords
Call Center EnvironmentCustomer InquiriesProduct UsabilityConnectivity Support
About the role
Key responsibilities & impact- Provide phone and chat support for TaxAct Online and Desktop 1040 DIY products
- Support program navigation, connectivity, compatibility, usability, and general product knowledge
- Provide professional and friendly support for customers with tax return product/software inquiries
- Troubleshoot and resolve account and product support inquiries using defined practices, procedures, and company policies
- Provide timely phone and chat support to TaxAct DIY customers
- Manage and respond to up to three customer chat interactions concurrently
- Communicate trending issues to management
- Recommend updates and/or new help topics to the supervisor
- Promote teamwork and foster collaboration
- Convey a professional and positive image internally and externally
- Use provided resources to troubleshoot and resolve customer inquiries in a timely manner
- May be cross-trained on other product lines to support other queues as needed
- Perform additional job duties as needed
Requirements
What you’ll need- At least 1 year of experience in a customer service role
- Experience providing software support in a call center environment is a plus (WFH or on-site)
- Excellent written and verbal communication skills
- Attention to detail
- Ability to multitask
- Critical thinking and strong problem-solving skills
- Skilled in utilizing internal tools and support materials for efficient resolution
- Excellent time management skills
- Demonstrates professionalism and helps maintain a positive and productive work atmosphere
- Typing skills – 25+ WPM required
- Must have (or be willing to obtain) a private, dedicated hardwired internet connection
Benefits
Comp & perks- Seasonal employment opportunity
- Remote work arrangement