Seasonal Customer Service Representative

TAXWELL

. Support Drake Software by delivering tools and services that tax professionals rely on to grow their businesses and serve their clients .

Posted 9/15/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively troubleshoot and resolve technical inquiries. Proficient in maintaining accurate documentation and fostering positive relationships with clients through empathetic communication.

Highest-signal resume keywords

Customer Service SkillsTechnical TroubleshootingVerbal Communication SkillsData Entry SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportProblem DiagnosisData EntrySoftware SupportCustomer Interaction Tracking

Soft Skills

EmpathyActive ListeningRapport BuildingCritical ThinkingProfessional Phone Presence

Tools & Technologies

Computer Applications

Industry Keywords

Call Center EnvironmentCustomer RelationsTelemarketingRetail Background

About the role

Key responsibilities & impact

Support Drake Software by delivering tools and services that tax professionals rely on to grow their businesses and serve their clients
Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email, and live chat
Interview end users to determine the root cause of problems
Lead users through troubleshooting and diagnostic procedures to identify resolutions
Handle problem recognition, research, isolation, resolution, and follow-up for most user problems
Partner with designated staff on more complex problems to ensure customers receive appropriate advanced support
Accurately document and track customer interactions and resolutions for continuous improvement
Follow up timely on unresolved problems
Maximize positive relationships and customer experience through exceptional, empathetic service
Adhere to established best practices, procedures, scripts, and management direction
Maintain consistent, reliable attendance and schedule adherence

Requirements

What you’ll need

High School diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience required
At least 1 year of experience in a customer service role within a call center environment, preferably providing software support
Proficiency with essential computer applications
Accurate data entry skills
Prior experience in telemarketing, retail background, or customer relations preferred
Strong customer service skills
Ability to build rapport and demonstrate empathy with customers through friendly, courteous, and helpful interactions
Excellent verbal communication skills, including clear articulation, professional phone presence, and active listening
Strong reading comprehension and critical thinking skills
Consistent, reliable attendance and adherence to scheduled shifts

Benefits

Comp & perks

Supportive, open, and inclusive atmosphere
Equal opportunity employment
Disability assistance or accommodation available during the application process