Customer Care Specialist

Taylor Morrison

. Handle inbound customer inquiries via phone, email, chatbot, SMS, and internet chat, including warranty questions, emergencies, and escalated issues .

Posted 10/20/2026full-timeRemote • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage escalated issues and maintain effective communication across various channels. Proficient in utilizing CRM systems and generating reports to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyCRM Systems ManagementStrong Written And Verbal CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 40–50 WpmPower BI ReportingWarranty Service Ticket CreationData EntrySurvey Collection

Soft Skills

Relationship-Building SkillsAttention To DetailActive Listening SkillsAbility To Work IndependentlyTeam Player

Tools & Technologies

SharePointTelephony SystemsCustomer PortalInternal Communication Tools

Industry Keywords

Homebuilding WarrantyCustomer Experience ManagementCustomer Service StrategiesLove The Customer Behaviors

About the role

Key responsibilities & impact

Handle inbound customer inquiries via phone, email, chatbot, SMS, and internet chat, including warranty questions, emergencies, and escalated issues
Proactively return customer calls and conduct outbound communication to gather feedback, confirm completed work, and follow up on unresolved matters
Execute outbound calls for the Love Connection program and survey collection efforts
Create warranty service tickets from webform submissions and other channels
Aid and encourage submission of warranty requests through the Customer Portal
Record, distribute, and manage customer escalations by division within SharePoint
Manage escalated customer issues professionally in collaboration with Customer Experience Managers and cross-functional departments
Generate and distribute Power BI reports for survey outreach
Collaborate with divisional warranty leadership to ensure support is impactful and addresses key needs
Operate across CRM systems, telephony, surveys, and internal communication tools
Maintain understanding of company policies, principles, and departmental strategies
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED
Experience in customer service required
Experience within homebuilding warranty department preferred
Type 40–50 wpm
Microsoft Office applications proficiency
Adherence to 'Love the Customer' behaviors and Customer Service Strategies
Ability to organize and multi-task in a fast-paced work environment
Strong relationship-building skills
Ability to work independently and with a team
Strong written and verbal communication skills
Strong attention to detail
Ability to solve problems quickly and effectively
Strong active listening skills
Ability to stay composed under pressure
Friendly and calm
Team player with a strong sense of urgency
Demonstrated ability to build relationships and maintain confidentiality
Ability to work remotely with little to no supervision and adhere to schedule
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to have face-to-face conversations with customers, co-workers, and higher-level managers
Ability to sit or stand for long periods of time and move around the work environment as needed
Ability to operate a motor vehicle if applicable
Must remain in a stationary position up to 50% of the time
Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement

Benefits

Comp & perks

Competitive Compensation
Health Care - Medical/Dental/Vision/Prescription Drug Coverage
401(k) with Company Matching Contributions
Flexible Spending Accounts
Disability Programs
Employee & Dependent Life Insurance
Vacation & Company Holidays
Tuition Reimbursement
Employee Home Purchase Rebate Program
Home Mortgage Program
Employee Assistance Program (EAP)
Career development and advancement opportunities
Great team atmosphere