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Customer Care Representative
TBK Bank, SSB. Answer incoming calls and emails with professionalism and empathy .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and active listening skills while providing exceptional customer service in a banking environment. Capable of managing multiple tasks and maintaining compliance with bank policies and regulatory requirements.
Highest-signal resume keywords
Customer ServiceActive ListeningBanking ExperienceCall Center ExperienceCompliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsAccount OpeningBanking InquiriesCustomer Record Maintenance
Soft Skills
Strong CommunicationEmpathyPositive AttitudeTeam-First MindsetCalm Under Pressure
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Bank PoliciesRegulatory RequirementsCustomer ConcernsService Improvement
About the role
Key responsibilities & impact- Answer incoming calls and emails with professionalism and empathy
- Listen carefully to customer concerns and provide helpful solutions
- Support customers with account opening and banking inquiries
- Promote TBK Bank products and services when appropriate
- Keep management informed of any unusual or recurring issues
- Ensure compliance with all bank policies and regulatory requirements
- Suggest ways to improve service and processes
- Prepare and maintain accurate customer records
- Participate in ongoing training and development
- Work Saturday hours as scheduled
Requirements
What you’ll need- High school diploma or equivalent
- 1–2 years of call center experience preferred
- Banking experience is a plus, but not required
- Strong communication and active listening skills
- Comfortable working on the phone for extended periods
- Positive attitude and a team-first mindset
- Ability to stay calm under pressure and manage multiple tasks
- Basic computer skills and ability to learn new systems quickly
- Work Saturday hours as scheduled (9AM–1PM CST or 8AM–12PM MTN)
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401k
- Ongoing training and development