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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and developing a team of service and advice professionals while ensuring compliance with banking policies and procedures. Proficient in customer service excellence, performance management, and operational oversight within a branch environment.
Highest-signal resume keywords
Branch Compliance Officer (BCO) CourseIFIC or CSC CertificationTeam ManagementCustomer Service ExcellencePerformance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Complaint ResolutionAdvice StrategiesInvestment ComplianceUnsecured Credit ComplianceProcess ManagementRisk ManagementOperational FunctionsPerformance Objectives TrackingCoaching and FeedbackBranch Administration
Soft Skills
LeadershipCommunicationCoachingProblem-SolvingTeam Collaboration
Certifications & Qualifications
Branch Compliance Officer (BCO) CourseIFIC CertificationCSC Certification
Industry Keywords
Customer ServiceComplianceBankingBranch OperationsDiversity and Equity
About the role
Key responsibilities & impact- Lead, coach, and model exceptional customer service across branch areas
- Maintain optimal colleague scheduling to meet customer demands and compliance requirements
- Support advisory colleagues with customer complaint resolution
- Maintain professional, inviting, and compliant branch spaces
- Execute branch LEI and advice plans and objectives
- Coach advisory teams on advice strategies, products, services, and advice delivery
- Coordinate banking presence across One TD partners and channel customers appropriately
- Oversee complex daily branch administration, including investments and unsecured credit compliance
- Manage and develop the advice team
- Conduct coaching, feedback, performance reviews, performance management, and recognition
- Set, track, and address team performance objectives
- Ensure compliance with bank policies, procedures, and conduct guidelines
- Share knowledge and communicate issues across teams
- Participate in recruitment and selection
- Promote a diverse, fair, and equitable workplace
- Lead day-to-day service and advice processes, transactions, and activities
- Monitor workflows, prioritize tasks, delegate responsibilities, and resolve operational issues
- Make decisions regarding acceptable levels of risk
- Report generally to a Branch Manager
Requirements
What you’ll need- Undergraduate degree and/or 3+ years of relevant experience
- Branch Compliance Officer (BCO) course
- IFIC or CSC
- Advanced skills and expertise in a range of products and services, processes, procedures and systems
- Intermediate process management knowledge and solid understanding of business and operational functions
- Ability to manage a small team of service and advice professionals
- Ability to manage moderate-risk decisions and resolve moderately complex, non-standard issues
- Ability to work in compliance with TDBFG policies, procedures and guidelines
- Ability to provide support in Three Hills, Alberta as necessary
- Subject to provincial employment regulations in Canada
Benefits
Comp & perks- Base salary and variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews