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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex claims, including litigation and environmental issues, while ensuring compliance with industry standards. Proficient in client communication and negotiation, with a strong focus on customer service and risk assessment.
Highest-signal resume keywords
Claims Management PrinciplesBilingual in English and FrenchAMF-Issued Claims Adjusting License5-7 Years of Field Residential Claims ExperienceClient Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationRisk AssessmentClaims ReservingFraud DetectionNegotiation Skills
Soft Skills
Excellent Verbal/Written CommunicationOrganization and Time ManagementEmpathy and PatienceAbility to Foster Team SpiritAdaptability to Change
Certifications & Qualifications
CIP/FCIP DesignationValid Driver's License
Industry Keywords
High-Risk ClaimsLitigationEnvironmental IssuesCustomer ServiceCompliance Standards
About the role
Key responsibilities & impact- Investigate, evaluate, and resolve complex claims in a timely manner
- Handle complex, high-risk claims involving litigation, liability, and environmental issues
- Manage claims that typically take more than one year to resolve
- Meet clients and witnesses in person to obtain statements and negotiate claims with clients and third parties
- Handle claims for high-net-worth clients when assigned
- Collaborate with internal and external partners to deliver customer service
- Leverage external vendors, both approved and non-approved
- Share knowledge and provide advice on additional customer services, support, and resources
- Escalate customer problems and issues when necessary
- Participate in performance management, training, meetings, coaching, and peer coaching
- Provide guidance and technical support to colleagues
- Act as a subject matter expert in the claims area
- Assess and mitigate risks and escalate as required
- Ensure accurate and timely claims reserving
- Apply claims management principles and procedures to manage costs and leakage
- Identify and handle potentially fraudulent claims according to organizational procedures
- Meet claims service standards and work with claims management vendors
- Follow compliance, audit, operational, legislative, and industry requirements
- Perform due diligence to support insurance claims accuracy
Requirements
What you’ll need- Excellent verbal/written communication skills
- Pleasant and patient telephone manner
- Superior client service orientation
- Empathetic and communicative
- Excellent organization and time management skills
- Ability to function effectively in a fast-paced, multi-faceted environment
- Ability to work independently while supporting a team environment
- Ability to effectively deal with change and foster an environment open to change
- Positive demeanor and ability to foster team spirit
- Bilingual in English and French
- Available to drive across a larger area to meet clients for larger losses in Quebec
- Good attendance and promptness
- 5-7 years of field residential claims experience; more is an asset
- Valid driver's license
- CIP/FCIP designation is an asset
- AMF-issued claims adjusting license is required
- Ability to provide support or deal with clients needing services in a language other than French
Benefits
Comp & perks- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations with manager
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews