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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling bodily injury tort claims, including effective negotiation and resolution of claims while maintaining compliance with established protocols. Exhibits strong interpersonal and communication skills to build relationships with clients, claimants, and legal professionals.
Highest-signal resume keywords
Bodily Injury Claims HandlingInsurance Adjusting ExperienceStrong Negotiation SkillsCIP DesignationClient Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationLiability AssessmentClaims Settlement Authority ProtocolsCost Management PracticesClaims DocumentationFile HandlingAnalytical SkillsAttention to DetailClaims ReportingMediation Attendance
Soft Skills
Interpersonal SkillsCommunication SkillsOrganization SkillsTime Management SkillsAdaptability
Certifications & Qualifications
CIP DesignationContinuing Education
Industry Keywords
Insurance IndustryLegal EnvironmentMajor Claims ProtocolsClaimant ManagementPlaintiff Counsel RelationshipsDefence Counsel Collaboration
About the role
Key responsibilities & impact- Handle bodily injury tort claims in Alberta
- Fully investigate liability, injuries, quantum, and accident-related damages
- Negotiate and resolve claims effectively and in a timely manner
- Establish and maintain adequate case reserves according to bodily injury reserving protocols
- Follow protocols for identifying, notifying, and reporting Major Claims
- Follow claims settlement authority protocols
- Collect and document claims-related information accurately and concisely
- Maintain proactive and sound file handling according to established guidelines
- Manage potential indemnity and expenses using sound cost-management practices
- Evaluate and resolve complex meritorious claims using available information and established guidelines
- Contact unrepresented claimants and legal counsel to build trust and resolve low- to moderate-complexity claims
- Manage claimant expectations through regular follow-up and delivery on commitments
- Communicate with clients, third-party claimants, witnesses, health care professionals, law enforcement personnel, and forensic experts
- Build relationships with Plaintiff Counsel and collaborate with Defence Counsel
- Complete required reports and notepad entries
- Attend mediations, JDRs, pre-trials, trials, and other out-of-office meetings as required
- Drive and travel to other locations, including occasional or frequent overnight travel
Requirements
What you’ll need- Minimum of 2-3 years of insurance adjusting experience
- Preference given to candidates with Alberta or bodily injury experience
- Strong understanding of the insurance industry and related legal environment
- Ability to prioritize and complete claims-handling activities around clients, claimants, witnesses, health care professionals, law enforcement personnel, and forensic experts
- Superior interpersonal and communication skills
- Strong client service orientation
- Excellent organization and time management skills
- Effective analytical skills and attention to detail
- Strong negotiation skills
- Ability to adapt effectively to a changing environment
- Ability to function effectively in a fast-paced, multi-faceted environment
- Ability to work independently with minimum supervision
- CIP designation or other relevant continuing education preferred or actively pursued
- Ability to travel and attend mediations, pre-trials, and trials as required
- Driving and travel as required, including possible overnight travel or travel to other locations
Benefits
Comp & perks- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations, training programs, and performance conversations
- Access to an online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews