Bodily Injury, Claims Advisor II

. Handle bodily injury tort claims nationally .

Posted 11/10/2026full-timeBurlington • CanadaJuniorMid-Level💰 CA$59,500 - CA$84,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling bodily injury tort claims, including effective negotiation, investigation, and resolution of complex claims. Proficient in maintaining case reserves, adhering to legal protocols, and managing client relationships within the insurance industry.

Highest-signal resume keywords

Bodily Injury Claims HandlingNegotiation SkillsInsurance Adjusting ExperienceKnowledge of Civil ProcedureClient Service Orientation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationClaims ResolutionCase Reserve ManagementClaims Settlement AuthorityAnalytical SkillsAttention to DetailFile HandlingCost ManagementReport WritingClaims Documentation

Soft Skills

Interpersonal SkillsCommunication SkillsOrganization SkillsTime Management SkillsAdaptability

Certifications & Qualifications

CIP Designation

Industry Keywords

Insurance IndustryLegal EnvironmentMajor Claims ProtocolsClaims Handling ActivitiesForensic ExpertsPlaintiff CounselDefence Counsel

About the role

Key responsibilities & impact

Handle bodily injury tort claims nationally
Fully investigate liability, injuries, quantum, and accident-related damages
Negotiate and resolve claims effectively and in a timely manner
Attend mediations, pre-trials, trials, JDRs, and other meetings as required
Investigate claims through logical conclusion
Establish and maintain adequate case reserves according to BI reserving protocols
Identify, notify, and report Major Claims according to established protocols
Follow claims settlement authority protocols
Collect and document claims information accurately and clearly
Maintain proactive and sound file handling
Manage indemnity and expense for sound cost management
Evaluate and resolve complex claims using available information and established guidelines
Contact unrepresented claimants and legal counsel to build trust and resolve claims
Manage claimant expectations through regular follow-up and delivery on commitments
Communicate with clients, claimants, witnesses, health care professionals, law enforcement, and forensic experts
Build relationships with Plaintiff Counsel and collaborate with Defence Counsel
Complete required reports and notepad entries promptly
Report to the Team Leader, Claims Services

Requirements

What you’ll need

Minimum of 2-3 years of insurance adjusting experience
Preference given to AB or BI experience
Sound knowledge/experience with the current Rules of Civil Procedure
Strong understanding of the insurance industry and related legal environment
Ability to prioritize and complete claims-handling activities involving clients, claimants, witnesses, health care professionals, law enforcement personnel, and forensic experts
Superior interpersonal and communication skills
Strong client service orientation
Excellent organization and time management skills
Effective analytical skills and attention to detail
Strong negotiation skills
Ability to adapt to a changing environment
Ability to function effectively in a fast-paced, multi-faceted environment
Ability to work independently with minimum supervision
CIP designation or other relevant continuing education preferred or actively pursued
Driving and travel as required, including possible overnight travel or travel to other locations

Benefits

Comp & perks

Base salary
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Regular development conversations, training programs, and online learning platform
Mentoring programs
Training and onboarding sessions
Accessibility accommodations during the interview process